• Report: #500506

Complaint Review: CHARTER COMMUNICATIONS

  • Submitted: Fri, September 25, 2009
  • Updated: Fri, September 25, 2009

  • Reported By: MBA-Educated-Consumer-Qualified — Pasadena California USA
CHARTER COMMUNICATIONS
Charter.com Internet United States of America

CHARTER COMMUNICATIONS Charter.com Charter.net Charter Communications, Charter Cable, Charter TV, Charter Phone, Charter Internet Told me had to get phone service to get better pricing on cable and internet. Became customer. Then told could remove phone. NO REFUND. CLASS ACTION LAW SUIT NOW!!!! Internet

*UPDATE Employee: Employee Offer of Assistance

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When signing up for service, never wanted phone. didn't want to pay for it. Told it was cheaper to get cable and internet with phone than cable and internet with no phone.

Paid for calling charges that never should have been billed for. I had other service, nationwide. Their service was state only. I never wanted, needed, etc.

Then called back and asked if I could remove phone service, they said "Yes". I now pay for no phone but NO REFUND for phone I "Had to pay for". It is a Class Action Law Suit waiting to happen.

Someone please teach this company a lesson.



This report was posted on Ripoff Report on 09/25/2009 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHARTER-COMMUNICATIONS/internet/CHARTER-COMMUNICATIONS-Chartercom-Charternet-Charter-Communications-Charter-Cable-Char-500506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Employee Offer of Assistance

AUTHOR: Umatter2charter - (U.S.A.)

Hello,

My name is Josh Chapman and I am a Communications Specialist with Charter Communications. I would like to apologize for the misunderstanding when signing up for services. We would like the chance to discuss this with you further. Please send an email with your Name, Address, and the Phone number associated with the account to [email protected] with my name, Josh, in the subject line. I look forward to working with you for a full resolution to this ongoing problem.

Thanks, Josh

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