- Report: #1084641
Report - Rebuttal - Arbitrate
Complaint Review: CHASE BANK CARDMEMBER SERVICES
CHASE BANK CARDMEMBER SERVICESP.O. Box 15299, Wilmington, DE 19850-5299 Wilmington, Delaware USA
CHASE BANK CARDMEMBER SERVICES DISPUTES DEPT: Thomas, Cassandra(disputes) Grace, Jordie, David(reps).Executive Jenalyn CHASE BANK THE BEAST THAT NEVER SLEEPS FROM STEALING CONSUMERS MONEY ! Wilmington Delaware
*Consumer Comment: Trying to get in contact with you
*Consumer Comment: Really?
*Author of original report: PERHAPS YOU SHOULD READ THE BACK OF ANY CREDIT CARD STATMENT THEN TO LEARN! CLEARLY YOU WORK FOR CHASE OR ANOTHER CREDIT CARD COMPANY !
*Consumer Comment: Paragraphs are good..
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CHASE BANK THE BEASTLY GIANT THAT WON'T SLEEP FROM STEALING OTHERS MONEY My name is L and I along with many other Chase victims want restitution for crimes that we feel have been done to us by JP. Morgan Chase Bank (dispute’s dept. Wilmington, DE or likewise by other entities of Chase). Or to at least be heard and our complaints taken seriously by Chase or Government Agencies etc... I had an ongoing dispute with a merchant in my state ( an auto body repair shop) for not doing a good repair job to our Kia car. Chase was my bank card in this dispute ( course one would never know it ). Because every opportunity to dispute was given to the merchant, back and forth for many months but, never me. No, I had to beg to know anything to do with my own dispute and then settle for lies from representatives for months ( high and low on the chain of command for Chase). So much so that the merchant had plenty of time to lawyer up ( or so Chase says)? The merchant first sent in one-chicken scratch note on a worn out invoice from his auto body repair shop and the wrong credit card name for us and the wrong credit card number for us ( a leasing companies information, bet that guy appreciates me having his private business and CC#). That was all he ever sent into Chase Disputes. I was told there was a lawyer letter but no such letter to date as of Sept 11, 2013 has been sent to me by Chase. Just the wrong CC # & name for us on a photocopy for someone else’s leasing business. Until the supposed lawyer letter on August 22, 2013 which a Chase Executive says exists but, Chase didn’t produced when they put the $1,900 back to my closed account and sent me a letter that I owe this amount to a closed account. It was once they saw I closed my account on Sept 6th after a heated argument with executive Jenalyn ( from Illinois office accusing us of so many awful things). That I was waiting exactly three months to have my dispute denied anyway ( so apparent were all the lies by Chase Reps that I figured I may as well close my account and then go to down on telling my story. I closed the credit card account on Sept 6, 2013. They recharged me the $1,900 on Sunday Sept 8, 2013 to this ZERO balanced, CLOSED account. I now am in possession of a letter from Chase Bank dated Sept 6, 2013 that says your account is now closed destroy all cards. I never even knew the merchant hired an Attorney until I had this argument with this Jenalyn (from Chase’s Illinois office on Sept 3, 2013). Her name is Jenalyn C. Executive Card Member Advocacy Specialist. She blurted it out in the heat our argument that he had a lawyer. By the way I was referred to her when I sent emails to Chase's Corporate media men for help with this case and to get to the right higher up's on the chain of commend to finally end this dispute as I wanted to close my account with Chase and never do business with them again. Another words the merchant never even had anything to show we even paid him with our Chase Credit Card to produce to Chase Disputes Dept. yet he won the case! Course there could be an Attorney letter and that’s all it took to rob us of $1,900 and also leave us with a bad auto body repair job. Or so Chase says an Attorney letter exists? I do wonder? I have asked for it many times now and even written an email to this executive for it and their media people. After five weeks & 3 days ( from my initial dispute date of June 13, 2013) I finally received a letter in the mail to send Chase our dispute proof. I sent in my long letter with details and all dates (as best I could remember for not one but two more opportunities we gave the auto body shop to work on our car and get all issue's corrected ). Only the body shop kept messing up our car even more then the first time he worked on it. I sent Chase Dispute Dept. pictures, then scanned pictures as they required only paper copies, a USB drive with files of all angles of the passenger side damage he did to the auto body repair job. Also not one but two other letters written by legitimate Auto Body Repair Shops documenting they have seen our car and the poor work the other auto body shop did and what they would recommend be done to fix our car to it's original state. By the way Chase disputes reps held onto my letters and put in my file the delay for another month was because I never submitted second opinions on the cars damage by the first guy. I found this out from one of their own REPS David as he just read me his computer screen and didn't realize all the issue's I was having with their disputes dept. Also Cassandra& Thomas lied to me. She told me my disputed items went to the merchant, then the story was they went to both the merchant and his Attorney. Then they changed their story because I reminded them of how I was told all disputed stuff was now moving onto Visa Card to be decided the dispute Then it was Visa declined us not Chase. Then it was the merchant declined are dispute again. Never did either of these two worker bee's from disputes come out and tell me he hired an Attorney (or I would have ended it myself and gone after him in small claims court)! Rather then wasting all this time with my ROTTEN BANK OF CHASE never doing anything but lying to me with this whole disputes case! Now through this whole dispute ordeal, I have felt like I’m arguing more with Chase ( then I ever was with the merchant to do w/ this case). Why, who knows? Chase employee's might be trained to act like they care and give the customer the famous line of "We're working for you". But, no they weren't . Every step of the way Chase was going behind my back to allow the merchant tons of time to lawyer up. Tons of opportunities for him to fight the dispute at hand ( yet he gave them nothing but a lawyer letter saying the car was never brought back to him). Funny our phone calls (cell phone and home phone calls ) subpoena by any court can prove a lot, that we did talk to him on many occasions. Yet Chase never asked for our proof of this. Yet they accused us of never going back and denied the dispute for this reason alone. Our two sons can vouch for us bringing the car back after the first bad job the Auto body shop did. Our 16 yr. old was home and he knew Mom and Dad we’re headed back to Hamilton’s Body Shop to get it looked at and repaired again. The third time we dropped off the car in May our older son followed behind me to help me drop off our Kia car. My husband’s Co-worker who recommended this body shop saw our car and said Dennis H. did a terrible job on our car. My horrible messed up car can prove a lot too just by seeing it and the pictures of it I sent to Chase. The merchant got five weeks after my first call to dispute the charge. Yet, I got 10 days to get a dispute into Chase for my case. All the while dealing with Reps and lies about where to mail my dispute. A first page of the Chase letter taped to the Chase envelope with a dispute address and fax # listed that we didn't see at first because it was taped to the inside of the envelope, that thankfully I threw out in my office garbage can. What business tapes a time sensitive letter to the inside of a mailing envelope where one can’t find it or see it when you open the envelope? Only you Chase ( so consumers check those envelopes well). They held onto my two auto body shop second opinion letters about verifying damage they saw to our car. How do I know this a simple Rep of Chase’s named David knew I was upset about my dispute one day when he answered the phone at Chase. I asked to speak with a Supervisor about the status of my dispute to date. He then told me well it says on my case file the whole month delay is because it says you didn’t turn in any second opinion letters to verify damage to your car. I said, what you’ve had those letters from the beginning of when I sent in my entire dispute pkg and it was signed for Aug 3, 2013 by Chase. Again Chase Disputes Dept gave the merchant from August 3-Sept 3 when I called in to send any proof at all that he had for this case and so far all I got was a wrong CC number/name for us sent to me and a chicken scratched note that he never got our car back to work on it. To this day I don’t even know if Chase is lying about a lawyer letter? They must be as I’ve asked for this letter by telephone and officially by email from an executive named Jenalyn C. Illinois branch of Chase. Every step of the way dispute supervisor’s ( Thomas and Cassandra) didn't supply me with correct information or any information I'd ask them for by way of mail, phone calls or email. Many lies too along the way ( too many to mention in this small consumer complaint box). Also a Chase Advocacy Executive named Jenalyn ( in Illinois) - all of about accused us of damaging our own car after we picked it up the first time from the auto body shop. She stated, perhaps we had a second accident with it, so we could accuse this auto body shop of damage and get funds our $1,900 back with a charge back. Say what? Our car has more value then to do such a thing to it and create an accident in the same areas of the disputed pictures and same area's of the body of the car? Wow, that's stretching it. Plus how did we create holograms, white cloudy areas on the car body. The small, med, and large scratches through out the passenger body of our Kia car. How did we repair it again with door shells and hang doors unevenly by ourselves? This women was insane and so very rude of a representative for such a high level position at Chase Bank. I have spent countless hours researching what advocacy groups are out there to help me, what Government agencies I can complain too. Researching lawyers to maybe hire ( think not as I don’t have that kind of money and I’m fighting for $1,900 not much but it's the principle here). Writing Attorney General’s in my area, there area and all over the country to hear my story of robbery by Chase. Time spent on the phone endlessly. All to realize my sister was trying to reach me by email and phone. But, I changed my email last month because I was using Road Runner and went to DSL and was on my phone a lot that I ran the battery too low on my office phone. Plus downstairs in my office I can’t hear the upstairs phone ring. When my sister finally did reach me it was to tell me my 87 year old Mother had a heart attack. That she was in the hospital for a few days and now back at the nursing home. But, will be going into hospice care soon when they can move her. She's on oxygen and with a DNR order ( do not resuscitate). This is where you CHASE come in. Because I will never forgive the people directly involved with this dispute who took up all my days and hours with fighting me every step of the way. You're a horrible bank and have horrible people working for you in disputes and this lady in Illinois. People that lie so you can steal others money! I may never be able to have my own Mother understand me let alone know I'm there ( if I’m lucky she will see me and we can hold hands/ I’ll talk to her so she knows I’m there). I have you to blame for this Chase. I have but one Mom in this lifetime and instead I spent my days fighting this stupid dispute with my own credit card of Chase, not the merchant anymore! You Chase and you alone. I vow I will never stop telling my story to newspapers, media outlets like TV News stations, Lawyers, Attorney Generals, FDIC, Consumer Protection groups, Consumer Complaint Boards etc... Chase shape up your act as a Giant Money Hungry Grubbing Entity that swallows others up whole. Stop doing all these devious banking practices not only to the little guy. But, for goodness sakes to everyone. How much money is enough for you bankers. It's true what I read, American workers bailed many banks out with our wages and taxes and then you treat the public and customers like s_ _ t. You will never have my forgiveness for putting me through all these things and I can only hope God does see all and brings your bank to justice for all Americans to have satisfaction for the day you fail and meet the Lawyers and FDIC to bring you down ! You greedy butts. By the way if anyone wishes to contact me and has a similar case or Chase has wronged you please contact me at email@example.com. I have set up this email strictly to hear from others of their bad experiences. Crooks in cyber space this isn’t an email I use for anything on the net at all.
This report was posted on Ripoff Report on 09/15/2013 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/CHASE-BANK-CARDMEMBER-SERVICES/Wilmington-Delaware-19850/CHASE-BANK-CARDMEMBER-SERVICES-DISPUTES-DEPT-Thomas-Cassandradisputes-Grace-Jordie-1084641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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