• Report: #263449

Complaint Review: CHASE VISA

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  • Submitted: Thu, July 26, 2007
  • Updated: Thu, July 26, 2007

  • Reported By:Milford Connecticut
CHASE VISA
PO BOX 15153 Wilmington, Delaware U.S.A.

CHASE VISA LATE FEES WATCH OUT ripoff Wilmington Delaware *EDitor's Suggestions on how to get your money back into your bank account!

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My wife got a CHASE VISA card in December 06. She charged up a few Christmas gifts, etc and did not really use the card much since then and we have just been paying down the balance, or so we thought. I started making payments in January 07 online from our CHASE bank account. Since she got the card, I made at least one payment each month (> the minimum) and extra payments in several months; a total of 11 payments in the seven months that she has had the card. We had not been looking at the monthly statements, as she was not using the card.

I just sent in the payments each month under the naive assumption that this was all we needed to do. Not looking at the statement every month is a mistake we won't repeat.

She got a late payment notice in the mail this month. I was confused because we sent the payment in as usual the previous month. I looked at the statements and, lo and behold, they had been charging us a $39/month late fee every month since March. This seemed strange given that we faithfully sent in payments each month and extra in some months. We called them up and got the explanation that a payment has to be posted between the statement date and the due date to count for that billing cycle.

As it happens, I usually pay all of the credit cards in the first few days of the month. The statement comes out on the 8th. By sending my payments before the 8th, they were not being counted for the current billing cycle. This means that we were getting a late payment charge of $39 every month because we paid before the 8th. To be clear, we were not a month behind in the payment cycle, our early payments were not being counted because they were posted before the statement was issued.

I admit that this would have been sorted out months ago if we had read the statements but we are probably not the only ones out there who throw the envelope in a shoe box and just pay the bills online. If this sounds like you, *don't pay them until them until after send you the monthly statement and read the statement!*

The service representatives at CHASE agreed to waive the final late fee but this was not much comfort after getting hit with five of them. We still feel ripped off. I thought I would warn other folks who may be getting nailed for paying early.

Anonymous
Milford, Connecticut
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

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This report was posted on Ripoff Report on 07/26/2007 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHASE-VISA/Wilmington-Delaware-19886-5153/CHASE-VISA-LATE-FEES-WATCH-OUT-ripoff-Wilmington-Delaware-EDitors-Suggestions-on-how-to-263449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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