• Report: #778677

Complaint Review: CHERRY VALLEY LAKES RESORT

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  • Submitted: Mon, September 19, 2011
  • Updated: Mon, October 17, 2011

  • Reported By: George — Calimesa California U.S.A.
CHERRY VALLEY LAKES RESORT
36805 Brookside Ave. Beaumont, California United States of America

CHERRY VALLEY LAKES RESORT COLORADO RIVER ADVENTURES FREE AT LAST !, FREE AT LAST ! Good God Almighty FREE AT LAST !, Beaumont , California

*Author of original report: Badgering ?

*UPDATE Employee: Members Must Move After 2 Weeks

*Author of original report: Now I am totally FREE !

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 having been a member since 6/05/2008  and having spent 1 1/2 yrs as a volunteer doing maintenance work there trying to improve the campground for the other members and myself under several different managers, all to their satisfaction.
 
I requested that I be put on payroll  so as to be compensated for the technician work I was being requested to do ,this request was denied and I quit being a volunteer at the campground. 

During the time I was a volunteer I had made many statements to mgr. that there were many thing that weren't done and that the resort was going down hill ( as others have posted on this site)  and other members were repeatedly asking why these things were not fixed , to which I replied the owners don't want to spend the money as I was told by these same mangers.

 It would appear that the owners of CHERRY VALLEY LAKES RESORT  can't handle the truth , or they don't want it to be told . Because last Sunday , even though I had a reservation for my 2 week stay when I arrived to check in I was meet by the "NEW" management team , and was handed a letter addressed from Randy Wright of Emerald Cove Resort and told that I was "BANDED"  from "ALL" C R A resorts as a member or as a guest.  
 
In the envelope was a check for most all the money I had invested in this resort time share $5,457.50  but nothing explaining as to why they were taking this action , nor was there ever any E - mail or letter from Randy Wright or any of the other owners explaining their action. When I asked why of the "NEW" managers they said they didn't know ?

After seeing for my self how the owners of this resort time share operate I can only say one thing.  Thank God I am out of their contract and as a bonus I  will not have to file a suit against them for them breaching their contract by not maintaining their resort to the 5 star standard as they stated in their original presentation to get my investment back.   As my title state " FREE AT LAST". Buyer Beware! 
 

This report was posted on Ripoff Report on 09/19/2011 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHERRY-VALLEY-LAKES-RESORT/Beaumont-California-92220/CHERRY-VALLEY-LAKES-RESORT-COLORADO-RIVER-ADVENTURES-FREE-AT-LAST-FREE-AT-LAST-Goo-778677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Badgering ?

AUTHOR: Ben Screwed - ()

I find it interesting that after 1yr,7 months, Mgrs of CRA respond to my post. Even more surpriseing to  what they call badgering.  

They seem to consider some one bringing serious health and saftety issues to their attention, or when an un paid employee refuses to climb a 30 ft extention ladder to replace security lighting, ( in violation of Cal-Osha rules) and pleads for them to buy or rent the proper equipment to do the job, that is Badgering ?

Or maybe  they consider   being badgered some one refusing to go up in a man lift( 60 + feet in the air(   a violation of Cal-Osha rules) without proper safety equipment to repair their broken , mis leading sign advertizing rates at $10.00 a night for full hookups and telling it was not only dangerious but illegal( I was not licensed  to operate a High lift pice of equipment)  as is required by law !

 Or when tree limbs  from the many dead trees  are falling on the RV's of the members , and again they were asked to get the proper equipment ( Man Lift) to do the job properly and In a safe manner, that is badgering ?

or maybe their idea of badgering is when it is brought to Mgrs attention that ther are serious health concern with the way food is cooked and handled in their un certified kitchen ( that when the health department found the same conditions and closed the kitchen ?. or maybe it was my complaining about all the sub-standard electrical lines the RV 's connect to.

Voltage goes down to 99 volts on lines that are suposed to carry 120 volts for proper courent to the units , so as to not damage TV"s, Microwaves, Etc.   Plus there system does not have the required green line ( equipment ground). so the RV are not properly grounded when the members connect to their power supply!  But in the end they are the BOSS and above the law!       
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#2 UPDATE Employee

Members Must Move After 2 Weeks

AUTHOR: Colorado River Adventures - ()

Mr. George Forget was a member of Colorado River Adventures. He volunteered at our Cherry Valley Park and was allowed to stay in the park because of that reason. Our membership is designed on a 2 week in/1 week out basis. This forces movement and allows us to accommodate our members. 

When Mr. Forget quit his volunteer position he then was subject to all the rules of a member. Members with a guaranteed week out privilege are allowed, as stated above to remain in their site and pay, as availability allows. When usage dictates we must discontinue this and those who have been taking advantage of staying put have to move. They are guaranteed a space for their week out but necessarily in the park of their choice.  This is fully disclosed and the members paperwork.

Since we have members arriving and departing all day long there is sometimes the appearance of availability in the park. Our central reservations department dictates when member demand for normal usage must end the week out capability in a park. Mr. Forget could certainly have used his privilege. He just couldnt use it at Cherry Valley. 

It is not policy to refund a member their money when they are dissatisfied. It does not happen often and only when circumstances dictate. Mr. Forget was not happy and since he continued to complain and badger us (publicly so) management felt it better to FREE HIM and so we did.  
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#3 Author of original report

Now I am totally FREE !

AUTHOR: Ben Screwed - (U.S.A.)

   As I stated in my original report .
I had received most of my investment back from C R A ( $5,457.00)

I sent them a demand letter for the original down payment money ($795)+ money spent on the R P I membership they sold me and stated in that demand letter action was a violation of my rights to due process ( no notices were given that anything was wrong or that they were planing to terminate my membership) .

3 days later I received a check from Debra Cook Administrative assistant for Phil Younis ( president of C R A ) in the amount of $795.00 With a letter stating this was their final reimbursement, and also stating that their action was taken because of "My unhappiness" with their rules?, regulations? and policies?. Now if they would only do the same for all of those others who feel the same way about  Colorado River Adventures .

It really does pay to report a wrong doing on this site , thanks again! great job. 
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