• Report: #908458

Complaint Review: CHOICE HOME WARRANTY

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  • Submitted: Sun, July 08, 2012
  • Updated: Fri, August 10, 2012

  • Reported By: MICHAEL — MELBOURNE Florida United States of America
CHOICE HOME WARRANTY
510 THORNALL STREET EDISON, New Jersey United States of America

CHOICE HOME WARRANTY THEY DONT PAY NOTHING FOR MY REPAIR EDISON, New Jersey

*Consumer Comment: REALLY!!

*Author of original report: TO CHOICE TECH

*General Comment: Really!

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my home central air condition was not cooling ,it reached 93 degrees in my house. i called choice up on the 4th of july was holding for 55 minutes while the recording kept saying some one will be with you shorley, they never came on the phone.  I called again about 1am thursday morning, got a rep she took the info and they me the name and phone number of the service co. i left a message and they called me back at7:30am.  Any way they came about 2pm, looked at the a/c and said it need a condenser and freon.  He told me i would pay my dedudable 0f $45.00, but he would have to call it in to choice first.  Well after he called it in, he said they didnt approve nothing because i had freon put in 2 years ago and the bill comes to $320.00 My choice was to pay the tech or stay with no a/c with a 2year old and i 5 year old in house be sides 3 adults, so i paid them.  Calling Choice before the tech left didnt help they said this was pre existing condtion having put in 4 lbs of freon in 2 years.  I cancelled my account with them, they said i dont get any refunds...Bottom line dont EVER do business with choice home warranty

This report was posted on Ripoff Report on 07/08/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHOICE-HOME-WARRANTY/EDISON-New-Jersey-08837/CHOICE-HOME-WARRANTY-THEY-DONT-PAY-NOTHING-FOR-MY-REPAIR-EDISON-New-Jersey-908458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

REALLY!!

AUTHOR: Dispatcher - (United States of America)

Clearly Mr Tech hasn't got a clue.   Sad part is that there are just as many techs complaining about this pathetic Company as there are Consumers.  Choice Home Warranty is a SCAM....simple as that.  They've hired toddlers to answer their phones and they lie to everybody who calls in.  They have lied to me over a dozen times.  I cannot get them to fix a leak in my dishwasher...which by the way is only 14 mths old.  And by the way, I did nothing to it....nothing.....its practically new.  The tech told me it was a small leak and all it needed was sealant.  Haven't seen him since  Don't get me wrong, he came out on the first call to collect his $45.00 but never again.  After reading about this Company, and you should do the same before you ever defend them, I've come to realize that the Tech probably never came back out because Home Choice probably hasn't paid him like many other of their Techs.  I mean come on....put yourself in our shoes....we pay for the scam, then we deal with the toddlers on the phone, then we pay $45.00 to stranger who we may never see again and then we have to wonder if that Tech is even being paid for his service by them.  I've never dealt with anything like this with any other Company.  CHOICE HOME WARRANTY IS A SCAM.....AND ANYBODY WHO DEFENDS THEM CANNOT READ VERY WELL.  HERE, LET ME HELP YOU, JUST GO TO GOOGLE AND TYPE IN HOME CHOICE WARRANTY SCAM AND YOU WILL HAVE SO SO MUCH TO CHOOSE FROM.  HAPPY READING!
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#2 Author of original report

TO CHOICE TECH

AUTHOR: MICHAEL - (United States of America)

FIRST OF ALL I PURCHASED THE WHOLE HOUSE WARRENTY 2 MONTHS BEFORE MY A/C STOP COOLING, 2ND IF CHOICE WARRANTY IS SO GOOD WHY IS THERE SO MANY COMPLAINTS AGAINST THEM?  I GUESS ALL THE COMPLAINTS ARE WRONG.  THEY GET PAID FOR SERVICE CONTRACT, THEN THEY WIGGLE THERE WAY OUT OF PAYING A CLAIM.  THEY DIDNT EVEN PAY FOR THE CONDENSOR.IN MY EYES AND SO MANY OTHER CUSTOMERS, THEY ARE THE RIP OFF COMPANY,THAT WAY THERE SO MANY COMPLAINTS ABOUT CHOICE HOME WARRENTY     READ THEM ALL
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#3 General Comment

Really!

AUTHOR: Service tech1 - (United States of America)

I'm a service tech now for 20 years, and have worked for good and bad home warranty companies, and I was just skimming through some of these and have a question regarding your complaint,
If you added 4lbs of freon in the past, their is obviously a leak in your system, evidently you didnt send them proof that you had that leak repaired, instead you probably bought the warranty after the tech who added 4Lbs of freon told you you have a leak and if it continues you'll probably need a very expensive repair or the system replaced, and thus you buy a warranty for much less an let them foot the bill for an expense you knew you had coming, unfortunately for you, your not the only one I've seen try to do this, and neither are they, hence they requested the proof that the system was taken care of and properly working, and it sound like you sent proof to them that it wasnt and you've got the nerve to file a complaint about it, but hey I guess that's what the Internet is for right, so people like you who are outsmarted at your own game can go online and try to defame an honest company, not mentioning the fact that you purchased and accepted the terms and conditions of a contract that protects them from people like you, and makes sure the honest people who use a home warranty for what they were created for get what they pay for!
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