- Report: #1041931
Report - Rebuttal - Arbitrate
Complaint Review: CHOICE HOME WARRANTY
CHOICE HOME WARRANTYInternet United States of America
CHOICE HOME WARRANTY CHOICE HOME WARRANTY HVAC CONTRACTOR Internet
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CHW has already been barred from 5 other states by those states attorney general and is under suit for 300+ million dollars. As most people already know, the state of New Jersey where CHW is based is a corrupt state, so they will always be able to operate in New Jersey.
CHW is probably responsible for elderly deaths and injury in Texas and you should be on the alert for heat stroke victims who had their claims denied. I serviced an elderly lady's home in Richardson,Texas who was living strictly off Social Security. Her compressor went out and I instructed her to gather her prior years service documents before calling the CHW or they would deny the claim based on lack of maintenance. When CHW could not find a legitimate reason to deny her claim, they told her they entered the claim into the computer and the computer denied it; they did not know why. Can you imagine how many elderly people have been injured by CHW. I can tell you from personal experience that when the claims department finds out your poor, elderly, black and sometimes female, your claim will be denied.
This is how the claim process works at choice; they ask the contractor a series of questions. Is the condenser dirty, is there vegetation growing next to condenser, is the air filter dirty, is the evaporator clean, is the system properly sized (big or small) and is the system up to code. If all this checks out then the home owner must provide previous years paper work showing a licensed AC guy maintained the system and found it to be in good working order. The problem is that most systems won't meet current codes, because the codes are updated annually and most systems weren't installed according to code. I have been in 2 year old homes that are 4000+ sq ft and don't meet code.
CHW is in violation of Texas state law according to the "Texas Occupations Code Chapter 1303 Residential Service Companies".
This report was posted on Ripoff Report on 04/09/2013 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/CHOICE-HOME-WARRANTY/internet/CHOICE-HOME-WARRANTY-CHOICE-HOME-WARRANTY-HVAC-CONTRACTOR-Internet-1041931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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