- Report: #1069619
Report - Rebuttal - Arbitrate
Complaint Review: CHOICE HOME WARRATNY
CHOICE HOME WARRATNY, Select State/Province USA
CHOICE HOME WARRATNY RIP OFF / SCAM HOME WARRANTY COMPANY FLOWER MOUND TEXAS
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PROS: Affordable and talked a good game on coverage.
CONS: My policy srated July 7, 2013. On July 18, 2013 the housing on the pool pump broke/cracked and was gushing water. I called Choice Home Warratny to file a claim. Waited about 8 Minutes to get to someone ot file the claim.
I was told I would get a call from the contractor. Two days later no call. Called back Choice Home Warratny they said they would re-issue the request. I finally received the call from the servicer that scheuled a call two days out. They came out and said they would have to file a claim with Choice Home Warratny which they expected that to take another two days plus the weeknd so four days. I never heard anything. I called Choice Home Warratn yand they said the claim had been denied. When I asked ahy they said it was considered cosmetic and they do not cover the pump housing only mechnical failures.
What??? I have water gushing out of a pump and its only cosmetic? What a joke. I buy a homne warratn y because I travel and need to be sure things can get fixed in a timely fashion with as little hassle as possible.
I called back to speak to a supervisor "Laura" Who was nice enough but offered no assistance. I old here I wanted to cancel my policy and get a full refund on my July paymnet and the service call fee. She put me on hold for 5 minutes then came back and explained I would need to take that up when they called me back from the cancellation department, Who I have yet to hear from.
So I have spent about 40 Minuteds on hold and talked to multiple people from there ervicer and the warratny company but nothing got fixed. I just purchased the housing and fixed it myself for abut $50 bucks. Stay away from Choice Home Warratny. I can tell from this one experience this company is a pro at explaining why they are not going to cover any item but want your money anyway. Rip Off!
This report was posted on Ripoff Report on 07/24/2013 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/CHOICE-HOME-WARRATNY/Select-StateProvince/CHOICE-HOME-WARRATNY-RIP-OFF-SCAM-HOME-WARRANTY-COMPANY-FLOWER-MOUND-TEXAS-1069619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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