- Report: #443933
Report - Rebuttal - Arbitrate
Complaint Review: CIC Triple Advantage - Free Credit Report
CIC Triple Advantage - Free Credit ReportPO Box 19729 Irvine, California U.S.A.
Free Credit Report CIC Triple Advantage AKA Free Credit Report Set up accounts and charged credit card without permission Irvine California
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The credit card they billed on my behalf was one my husband used from but one I never had - never even used that bank. Yet these people had my SS #, my mother's maiden name and a valid e-mail address. They opened an account for my husband on the same day.
On complaining to a rep on the phone I was offered a refund of 7 months worth of billing but as I said I didn't recognize the credit card # (since, as above, I never had that card), this offer was withdrawn. On verifying that the card did, indeed, belong to a member of my family, we phoned again and were offered one month reimbursement... and were given the + send printouts of our credit card statements as proof of having paid (ludicrous as the rep was herself verifying all the dates from her own computer...); seemingly the customer care people don't take phone calls, here is the address: Consumerinfo.com, Attention Customer Care, PO Box 19729, Irvine, Ca 92923-9729, or Fax: 949 567 5758 (slightly different from another complainant's fax info).
It remains to be seen whether we get any joy out of writing a letter "requesting" a refund as directed by the individual we spoke to on the telephone (a supervisor was also unavailable to speak to us...).
This is an outrageous violation by a company advertizing on TV and considered to be utterly legitimate. Ditto Experion which seems to be associated with and perhaps is FreeCreditReport.com
Woodstock, New York
CLICK HERE: Lawsuit Filed Against Consumerinfo.com to get victims thier money back
This report was posted on Ripoff Report on 04/15/2009 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/CIC-Triple-Advantage-Free-Credit-Report/Irvine-California-92623-9729/Free-Credit-Report-CIC-Triple-Advantage-AKA-Free-Credit-Report-Set-up-accounts-and-charged-443933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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