• Report: #466696

Complaint Review: CIC Triple Advantage - FreeCreditReport.com

  • Submitted: Wed, July 01, 2009
  • Updated: Wed, July 01, 2009

  • Reported By:Rockville Maryland
CIC Triple Advantage - FreeCreditReport.com
www.freecreditreport.com Irvine, California U.S.A.

CIC Triple Advantage - FreeCreditReport.com Monthly charge for credit monitoring was not disclosed in sign-up information. Irvine California

*Consumer Suggestion: It's in the commercial.

*Consumer Suggestion: You were notified TWICE

*Consumer Suggestion: You were notified TWICE

*Consumer Suggestion: You were notified TWICE

*Consumer Suggestion: You were notified TWICE

*Consumer Comment: How clear did you want it?

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CIC Triple Advantage - Freecreditreport.com began withdrawing $14.95 a month from my bank account. This fee was not clearly described in the sign up information. I cancelled my account as soon as I noticed the fee on my transaction information, and requested that my bank investigate them. There is a seven day grace period after signing up for account with CIC, after that they start charging. Again, this is not clear in the sign up area of website.

Alexisthem
Rockville, Maryland
U.S.A.


This report was posted on Ripoff Report on 07/01/2009 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/CIC-Triple-Advantage-FreeCreditReportcom/Irvine-California-92623-9729/CIC-Triple-Advantage-FreeCreditReportcom-Monthly-charge-for-credit-monitoring-was-not-d-466696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

It's in the commercial.

AUTHOR: Luqicharmz - (U.S.A.)

It's also stated at the end of every commercial for freecreditreport.com. I've heard it so many times it's memorized. It states, "Offer applies with enrollment in Triple Advantage."
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#2 Consumer Suggestion

You were notified TWICE

AUTHOR: Robert - (U.S.A.)

that this was a trial subscription.

In addition to the statements on the home page, these statements are on the Page 2 of the signup page (where YOU enter your CREDIT CARD information.)

""Page 2 of the sign up page (create user name and password. Provide credit card information) :
Credit Card Information

Your credit card will not be charged during the free trial period. However, valid credit card information is required to establish your account.

This offer is not related to the free credit report that you are entitled to under Federal Law. To obtain that free report, you must go to www.annualcreditreport.com. Remember, all free credit reports are not created equal. Get your free credit report and score from the leading provider of consumer credit monitoring products by clicking submit below.
Payment Information
When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within 9 days of enrollment, you will be billed $14.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.""

How many times do you have to be told this is a trial subscription and that monthly payments will be taken if you do not CANCEL the subscription?
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#3 Consumer Suggestion

You were notified TWICE

AUTHOR: Robert - (U.S.A.)

that this was a trial subscription.

In addition to the statements on the home page, these statements are on the Page 2 of the signup page (where YOU enter your CREDIT CARD information.)

""Page 2 of the sign up page (create user name and password. Provide credit card information) :
Credit Card Information

Your credit card will not be charged during the free trial period. However, valid credit card information is required to establish your account.

This offer is not related to the free credit report that you are entitled to under Federal Law. To obtain that free report, you must go to www.annualcreditreport.com. Remember, all free credit reports are not created equal. Get your free credit report and score from the leading provider of consumer credit monitoring products by clicking submit below.
Payment Information
When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within 9 days of enrollment, you will be billed $14.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.""

How many times do you have to be told this is a trial subscription and that monthly payments will be taken if you do not CANCEL the subscription?
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#4 Consumer Suggestion

You were notified TWICE

AUTHOR: Robert - (U.S.A.)

that this was a trial subscription.

In addition to the statements on the home page, these statements are on the Page 2 of the signup page (where YOU enter your CREDIT CARD information.)

""Page 2 of the sign up page (create user name and password. Provide credit card information) :
Credit Card Information

Your credit card will not be charged during the free trial period. However, valid credit card information is required to establish your account.

This offer is not related to the free credit report that you are entitled to under Federal Law. To obtain that free report, you must go to www.annualcreditreport.com. Remember, all free credit reports are not created equal. Get your free credit report and score from the leading provider of consumer credit monitoring products by clicking submit below.
Payment Information
When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within 9 days of enrollment, you will be billed $14.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.""

How many times do you have to be told this is a trial subscription and that monthly payments will be taken if you do not CANCEL the subscription?
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What's this?

#5 Consumer Suggestion

You were notified TWICE

AUTHOR: Robert - (U.S.A.)

that this was a trial subscription.

In addition to the statements on the home page, these statements are on the Page 2 of the signup page (where YOU enter your CREDIT CARD information.)

""Page 2 of the sign up page (create user name and password. Provide credit card information) :
Credit Card Information

Your credit card will not be charged during the free trial period. However, valid credit card information is required to establish your account.

This offer is not related to the free credit report that you are entitled to under Federal Law. To obtain that free report, you must go to www.annualcreditreport.com. Remember, all free credit reports are not created equal. Get your free credit report and score from the leading provider of consumer credit monitoring products by clicking submit below.
Payment Information
When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within 9 days of enrollment, you will be billed $14.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.""

How many times do you have to be told this is a trial subscription and that monthly payments will be taken if you do not CANCEL the subscription?
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#6 Consumer Comment

How clear did you want it?

AUTHOR: Robert - (U.S.A.)

Right on the Home page they state
----------------------
IMPORTANT INFORMATION
When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.95 for each month that you continue your membership.

ConsumerInfo.com, Inc. and Freecreditreport.com are not affiliated with the annual free credit report program. Under a new Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com.
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