• Report: #188020

Complaint Review: CIC Triple Advantage

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  • Submitted: Sat, April 22, 2006
  • Updated: Tue, May 09, 2006

  • Reported By:Provo Utah
CIC Triple Advantage
freecreditreport.com Internet U.S.A.

CIC Triple Advantage, Experian, Freecreditreport.com Free Credit Report wasn't FREE Internet

*Author of original report: Got 2 refunds! from CIC Triple Advantage

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I had a similar experience with many other people who filed complaints. I went to freecreditreport.com in Feb 2006 to get my FREE credit report, which required credit card info but I thought that the credit check people need at least one card number to check your credit, so I entered my VISA number. I didn't enroll in any membership. I did get my credit report.

In March 2006, I was charged $12 by "CIC Triple Advantage" in California to my VISA. I googled it and found that the charge is associated with my "free" credit report. I went to the website which is disabled for existing customers but not disabled for people who want to get a "free" credit report! I thought this was the cost for the "free" credit report and let it go.

In April 2006, I was charged another $12 by "CIC Triple Advantage" in California to my VISA. Again, I went to the webpage freecreditreport.com which is still disable for previous "customers." I called the number and did what some of you suggested. Instead of hitting 1 to cancel membership, I hit 4 to talk to billing. I talked with a customer service rep who told me that I would be refunded $12 in 7 to 10 days and my "membership" that I didn't sign up for will also be canceled. I'm not holding my breath waiting for $12 but I'm hoping it happens. I did receive an email that my account was canceled.

I also filed a complaint with the Better Business Bureau... there are 2600 filed complaints for this company in the last 3 years!!!! There are cases where money was refunded, but also cases which refunds were refused. This company operates under Experian, but the other 2 big credit check companies (TransUnion and Equifax) are not part of the BBB so they have no files (and therefore, no listed complaints).

I'm glad I check my VISA statements every month! And thank you all for posting your complaints.

Jennifer
Provo, Utah
U.S.A.

This report was posted on Ripoff Report on 04/22/2006 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/CIC-Triple-Advantage/internet/CIC-Triple-Advantage-Experian-Freecreditreportcom-Free-Credit-Report-wasnt-FREE-Intern-188020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Got 2 refunds! from CIC Triple Advantage

AUTHOR: Jennifer - (U.S.A.)

I am surprised to report that I got 1 refund of $12.95 from the phone call to Triple Advantage asking for the cancellation and refund for my "free" credit report. I also filled a claim on the Better Business Bureau website and asked for a refund of $12.95 and I got that too.
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