- Report: #605786
Report - Rebuttal - Arbitrate
Complaint Review: CIC*TRIPLE ADVANTAGE Experian
CIC*TRIPLE ADVANTAGE ExperianP.O. Box 19729, Irvine CA 92623 Irvine, California United States of America
CIC*TRIPLE ADVANTAGE Experian Experian Consumer Direct "FREE" ANNUAL REPORT MORPHS INTO UNAUTHORIZED SUBSCRIPTION!! Irvine , California
In January 2010, I finally followed up on an unfamiliar $14.95 charge, under the vendor name INFO.EXPERIANDIRECT.IRVINE, that had been appearing on my monthly statements since September 2008.
The connection between the "free" credit report and the unauthorized monthly charges was patent.
I called Experian Consumer Direct. The rep said I had a subscription for a monthly credit report. I told him that the subscription was unauthorized and, furthermore, that I had not received any reports.
He could cancel the subscription for me, which he did, but he could not authorize a refund. I spoke to his supervisor. Same story. I was instructed to write to the Consumer Relations Group in Irvine CA and provide documentation for a refund. They said that no phone number was available.
I wrote to them in March, 2010, with all required documentsr. Now it is June and still no response. Today I have filed a complaint with the Mayor's (of Boston) Office for Consumer Affairs, and I await the outcome.
It would be naive to be surprised, but it is frightening to realize that this credit company, which has a stranglehold on our credit, is itself a sleazy operation.
This report was posted on Ripoff Report on 05/21/2010 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/CICTRIPLE-ADVANTAGE-Experian/Irvine-California-/CICTRIPLE-ADVANTAGE-Experian-Experian-Consumer-Direct-FREE-ANNUAL-REPORT-MORPHS-INTO-UN-605786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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