- Report: #126899
Report - Rebuttal - Arbitrate
Complaint Review: CIRCUIT CITY
CIRCUIT CITYALL LOCATIONS All Locations, California U.S.A.
circuit city All Employees, Includes CEO's Assistant FALSE ADVERTISING All Locations California
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I looked up number for the corp office of CC and called there 804 527 4000, only to be treated rudely and connected right back to the 800 customer service reps that were in another country. This was even after I told the woman that I did NOT want to be reconnected to people in another country that can't understand the issues or our language. Circuit City does NOT care about customer service..
I called the 804 number the next day and kept pressing extensions until I got someone that sounded like she might care and might help. After listening to my story she connected me to the CEO's assistants voice mail. I left a message and he returned my call today. After talking to him for over 30 min's, explaining what the ad says, what the stores said, and mind you, I called about 40 stores, also what the 800 order dept said he simply told me.
The ad says closeout blah blah blah. I told him I know that, you know that and the stores know what it says and I'm quite aware of what it means. I told him again that I was given the runaround by numerous stores, 800 line etc and he STILL didn't care. He just repeated himself.. I told him this is the most pathetic customer service from higher management that I have ever received, especially after what I have been through. I informed him that there are plenty other store competing for my business and that word of mouth, public postings and this information being brought to the medias attention will not help your company.. He said "threatening me with bringing this to the media will still not get you the deal that was offered in the ad". I told him to have a nice day and hung up.
Circuit City does NOT CARE about customer service/satisfaction whatsoever, not at ANY level of the company! I look forward to the day when all the Circuit City stores go under as it will be well deserved!!!
This report was posted on Ripoff Report on 01/11/2005 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/CIRCUIT-CITY/All-Locations-California/circuit-city-All-Employees-Includes-CEOs-Assistant-FALSE-ADVERTISING-All-Locations-Calif-126899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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