• Report: #435379

Complaint Review: CIS Nationwide Support@rmvrecords.org

  • Submitted: Wed, March 18, 2009
  • Updated: Fri, October 09, 2009

  • Reported By:Maringouin Louisiana
CIS Nationwide Support@rmvrecords.org
cellphoneregistry.com Internet U.S.A.

Instant Search Results Access For (985)-518-2706 And 1 Year Unlimited Search Pass And Unlimited PeopCIS Nationwide Support@rmvrecords.org Within 8 hours of purchase I asked for a complete REFUND. They kept sending me questionaires on where had I gone on their web site before they would Refund my money. cellphoneregistry.com Internet

*UPDATE Employee: Clarification of Services

*UPDATE Employee: Clarification of Services

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"Instant Search Results Access and 1 Year Unlimited Search Pass and Unlimited People Search" I was trying to locate a person/phone, address and went to this site. It appeared to be a site that supplied details. When I tried using a phone number I beleive it was it took me to another location and asked for more money to use that feature. I tried several ways and each time it again wanted me to sign up for that feature to obtain what I was searching for.

As well as I remember I went to several more locations on their web site and each time it requested I sign up for that feature to obtain what I was searching for. Not a good practice so I emailed a request that my money be Refunded in Full. I have never used or gone to that location but one other time trying to find some where to get my money refunded. After the ordeal their web site put me though I had enough of being taken.

I simply want my money returned. What ever happened to the Three Day Rule for Complete Refund? They clearly are not abiding with the laws.

Sassy
Maringouin, Louisiana
U.S.A.

This report was posted on Ripoff Report on 03/18/2009 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/CIS-Nationwide-Supportrmvrecordsorg/internet/Instant-Search-Results-Access-For-985-518-2706-And-1-Year-Unlimited-Search-Pass-And-Unli-435379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Clarification of Services

AUTHOR: Cis worldwide - (U.S.A.)



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Dear Sassy,

Our professional and courteous customer support staff is ready to assist you
with all of your CIS Nationwide investigative needs six days a week. Most
customer support issues have a turn around time of under twelve hours!

If you are having trouble navigating our Members Section please email customer
support. We are standing by to help you get the most of your CIS Nationwide
experience and we are always happy to help our customers navigate our site.

At any time you may also view our helpful video tutorials at http://www.cisnationwide.com/help/



I believe you may have misunderstood the package purchased.

CIS Nationwide does not engage in the practice of selling
third party products within our Members Area.



The 'Unlimited' search option allows for basic people search, basic background,
landline phone searches, and basic search by address as part of our membership.

Unlimited reports may include: Address history, age, date of birth, marital
status, phone number(s), possible relatives and associates, and property
records. Your CIS Nationwide balance gets debited for each Direct Search
conducted.

Please also note that our billing structure is clearly
disclosed in our Terms and Agreements. All customers must agree to these Terms
and Agreements before proceeding to check out.

I would like to urge any CIS Nationwide customer needing any assistance to
please contact customer support via email .
We are committed to assisting our customers through any and all issues they may
encounter using our services. We're here to help!

From all of us at CIS Nationwide, wishing you a good day and the best of luck
in all of your future investigative endeavors.

Respond to this report!
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#2 UPDATE Employee

Clarification of Services

AUTHOR: Cis worldwide - (U.S.A.)





Dear Sassy,

Our professional and courteous customer support staff is ready to assist you with all of your CIS Nationwide investigative needs six days a week. Most customer support issues have a turn around time of under twelve hours!

If you are having trouble navigating our Members Section please email customer support. We are standing by to help you get the most of your CIS Nationwide experience and we are always happy to help our customers navigate our site.

At any time you may also view our helpful video tutorials at http://www.cisnationwide.com/help/




I believe you may have misunderstood the package purchased.


CIS Nationwide does not engage in the practice of selling third party products within our Members Area.




The 'Unlimited' search option allows for basic people search, basic background, landline phone searches, and basic search by address as part of our membership.

Unlimited reports may include: Address history, age, date of birth, marital status, phone number(s), possible relatives and associates, and property records. Your CIS Nationwide balance gets debited for each Direct Search conducted.


Please also note that our billing structure is clearly disclosed in our Terms and Agreements. All customers must agree to these Terms and Agreements before proceeding to check out.

I would like to urge any CIS Nationwide customer needing any assistance to please contact customer support via email at help@cisnationwide.com. We are committed to assisting our customers through any and all issues they may encounter using our services. We're here to help!

From all of us at CIS Nationwide, wishing you a good day and the best of luck in all of your future investigative endeavors.

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