• Report: #627472

Complaint Review: CIT Financial - Dell Financing

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  • Submitted: Thu, July 29, 2010
  • Updated: Thu, July 29, 2010

  • Reported By: Curt — Graham Washington U.S.A.
CIT Financial - Dell Financing
One Dell Way, Round Rock, TX, 78682 Round Rock, Texas United States of America

CIT Financial - Dell Financing Dell Financial Services indifferent harassment unwillingness to work the problem Round Rock, Texas

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Earlier this year (2010) my wife's Dell laptop died.  It was still in warrantee so I called Dell to get it fixed.  While talking to the "agent" she told me of another warrantee that would cover ALL equipment attached to my computer.  I explained that my computer had NO Dell equipment attached to it nor is my computer a Dell.  She said that was no problem so I signed up for it.  When the technician came out to fix my wife's computer he advised me that the new warrantee only covered Dell equipment attached to my computer.  I called that day to cancel the new policy.  Then I started getting bills and harassing phone calls advising me that they (Dell) was going to muck up my credit standing.  I have written 4 letter to Dell trying to explain the series of events, but no reply, written or phone.  They even called me on Easter Sunday to harass me and some day I get as many as 4 calls.  One I got last week asked me to verify my address.  I replied that they have it right but she said that she needed it to verify that they reached the right person.  I told her that they didn't and hung up.  They evern tried to tell me that I owed them 15% for a restocking fee, for a warrantee that was fraudulently obtained.  I have tried faxing them (from my HP printer) - again no reply.  By the way, if you are interested, their fax number is 800-317-3355 and I'm sure that their indifferent employees would appreciate hearing from you.

This report was posted on Ripoff Report on 07/29/2010 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/CIT-Financial-Dell-Financing/Round-Rock-Texas-78682/CIT-Financial-Dell-Financing-Dell-Financial-Services-indifferent-harassment-unwillingnes-627472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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