- Report: #586118
Report - Rebuttal - Arbitrate
Complaint Review: CITI MORTGAGE AND CITIBANK N.A.
CITI MORTGAGE AND CITIBANK N.A.All addresses associated with CitiBank Nationwide United States of America
CITI MORTGAGE AND CITIBANK N.A. Provided payment details, Nationwide
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Provided the day (5 days prior to due date), date mailed and check number for mortgage payment in the amount of $255.87. Ten day grace is not until 3/30/2010.
Multiple calls per day (as many as 6) starting 3/22/10 One email that I responded to I called back provided the day (5 days prior to due date), date mailed and check number for mortgage payment in the amount of $255.87. On each of the following days multiple calls were recorded: 3/22/10, 3/23/10, 3/24/10, 3/25/10, 3/26/10, 3/27/10. On 3/25/10 I called the number left on answering machine (1st message left), provided info that I responded to email, provided date of check, next day mailed and check #, provided same information to rep that answered call (India is not provided with email responses from the states, no fax, no email, just instructions to call SEVERAL times per day). Same night received another call 5 minutes after I provided information called stated Oh, I do see the note sorry.
10 minutes later another call, before caller was given a chance to speak, I told them, I have provided email verification of payment, I provided the day (5 days prior to due date) date mailed and check number for mortgage payment within the last 30 minutes to one of your reps, explained the same to another caller within the last 30 minutes, the caller said Oh I do see that note can I speak to Dominic? I responded I do not and have never had anyone by that name at my residence. On 3/26/10 called & explained that I am reporting harassing calls to as many agencies as possible. 3/26/10 transferred to customer service - repeated all correspondence rep requested last 4 of SS. I refused to provide SS info - Our fed and state agencies state not to divulge and SS info over the phone. I requested email or mailing that Citibank would agree to pay the stop payment of the original check so a reissue could be prepared rep refused because I would not provide SS #. This complaint is being sent to a variety of agencies.
This report was posted on Ripoff Report on 03/27/2010 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/CITI-MORTGAGE-AND-CITIBANK-NA/nationwide/CITI-MORTGAGE-AND-CITIBANK-NA-Provided-payment-details-Nationwide-586118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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