- Report: #761778
Report - Rebuttal - Arbitrate
Complaint Review: CITIBANK USA
CITIBANK USAInternet United States of America
CITIBANK USA Citi Credit Card Services Error in trasciption took almost a year to fix, with hit to my credit rating... Internet, Internet
*Consumer Comment: Hey "smartprov", GO AWAY!! You are an IDIOT!
*Consumer Comment: Please Pay Your Balance Due
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
At least a dozen calls to Citi later, they finally figured out what may have happened (this is now in July). Each call was about 25 minutes long and everytime I called it seemed I had to start over. They still went ahead and billed me $2000 (the correct amount), except they never transferred the correct amount to Lowes. I called Lowes, they did not have $2000 check. I started disputing this with Citibank (3 disputes on the account during that time) but no-one would listen to me. So for at least 5 months late fees and interest piled up on this account till December when I talked to someone who understood wah was happening. She communicated with LOWES I think (and they,
Citi, finally transferred $2000, the correct amount that was supposed to have been transferred in January during the second week of December, 2010).
Lowes then sent me a refund (because I had already settled my account with them in March). And then I paid Citi their bill. Here is the problem:
1. Citibank refused to remove all the late fees on this account they removed most, but not all of them
2. My credit score has taken a big hit.
Called Citi to try to work this out but I am not getting anywhere. I am not making this up, but I have made at least a few dozen calls to Citibank over the last year and this issue has occupied a lot of my time and caused me major grief when I purchased my car in December, not to mention that I could not qualify for the best rates (that I deserved!). I think Citi owes me, at a minimum, the courtesy to repair my credit (it was their fault that this happened).
Needless to say, no longer a Citi credit card holder!
This report was posted on Ripoff Report on 08/06/2011 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/CITIBANK-USA/internet/CITIBANK-USA-Citi-Credit-Card-Services-Error-in-trasciption-took-almost-a-year-to-fix-wit-761778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.