- Report: #761778
Report - Rebuttal - Arbitrate
Complaint Review: CITIBANK USA
CITIBANK USAInternet United States of America
CITIBANK USA Citi Credit Card Services Error in trasciption took almost a year to fix, with hit to my credit rating... Internet, Internet
*Consumer Comment: Hey "smartprov", GO AWAY!! You are an IDIOT!
*Consumer Comment: Please Pay Your Balance Due
At least a dozen calls to Citi later, they finally figured out what may have happened (this is now in July). Each call was about 25 minutes long and everytime I called it seemed I had to start over. They still went ahead and billed me $2000 (the correct amount), except they never transferred the correct amount to Lowes. I called Lowes, they did not have $2000 check. I started disputing this with Citibank (3 disputes on the account during that time) but no-one would listen to me. So for at least 5 months late fees and interest piled up on this account till December when I talked to someone who understood wah was happening. She communicated with LOWES I think (and they,
Citi, finally transferred $2000, the correct amount that was supposed to have been transferred in January during the second week of December, 2010).
Lowes then sent me a refund (because I had already settled my account with them in March). And then I paid Citi their bill. Here is the problem:
1. Citibank refused to remove all the late fees on this account they removed most, but not all of them
2. My credit score has taken a big hit.
Called Citi to try to work this out but I am not getting anywhere. I am not making this up, but I have made at least a few dozen calls to Citibank over the last year and this issue has occupied a lot of my time and caused me major grief when I purchased my car in December, not to mention that I could not qualify for the best rates (that I deserved!). I think Citi owes me, at a minimum, the courtesy to repair my credit (it was their fault that this happened).
Needless to say, no longer a Citi credit card holder!
This report was posted on Ripoff Report on 08/06/2011 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/CITIBANK-USA/internet/CITIBANK-USA-Citi-Credit-Card-Services-Error-in-trasciption-took-almost-a-year-to-fix-wit-761778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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