- Report: #903955
Report - Rebuttal - Arbitrate
Complaint Review: CJ Barrymore's
CJ Barrymore's21750 hall road clinton twp, Michigan United States of America
CJ Barrymore's Maintenance Failure/unprofessionalism/poor training=HARM to a child clinton twp, Michigan
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On June 16, 2012 my six year old son, my partner and I visited the above listed CJ Barrymore's to participate in entertainment activities. We purchased a $55 ticket package and my son rode once on the Rookie Kart ride prior to
getting in line for the Euro Bungy attraction. While in line, we observed two staff members attending to the ride, Xamian and Sal. It was apparent that Xamian was inadequately prepared to operate the ride when we observed him incorrectly
fasten the harness of the rider prior to my son by cross-buckling the leg portions of the harness. This gross error was corrected by Sal prior to the ride starting but not at the request of Xamian. Throughout the operation of the
ride, Sal continued to verbally instruct Xamian how to operate the ride reminding him to raise and lower each child as they jumped.
Upon my son's turn, my partner and I were not comfortable with Xamian fastening the harness system so my partner began securing him to it (it should be noted my partner is a State of Michigan certified Firefighter, Operations level certified in High Angle Rope Rescue and a licensed Paramedic). We were then informed by Sal that a staff member must secure the harness. My partner informed Sal of his concern and observations regarding Xamian's inadequate training and instructed Sal to closely monitor him.
When the ride was to begin, Sal instructed the children to begin jumping. While all of the other children began jumping and being raised in the air, my child was not being raised in the air. Sal instructed Xamian to raise my child. Xamian manipulated the controller with some effort and my son began ascending in the harness above the trampoline. When my son was about six
feet above the ground, Sal walked over and instructed Xamian to lower my child down. Sal grabbed the controller and attempted to lower my child without success and he continued to ascend to the maximum height of the ride.
At this point it we became concerned that my son was stuck at the top of the ride though no one informed us of the situation. We approached Sal and inquired if he was stuck to which he replied my son was not, but then elaborated that he would be down shortly and the button had become stuck on the controller (which he indicated was the cause for the delay in my
son being raised into the air in the first place). Multiple people in white shirts and one man wearing a pinstriped blue outfit all surrounded the control panel of the ride however no one had made contact with us to inform us of the situation. By this point my son was very scared, complaining that the harness was hurting him and crying.
After several minutes, one staff member in a red shirt repositioned the trampoline under my son and he stepped on top of the trampoline under my son to catch him. My partner also stepped upon the trampoline to assist and asked the man "how fast is he going to come down" to which the man replied "I don't know." My son then began showing the first signs of suspension trauma when he complained of nausea and started vomiting repeatedly. A large crowd had formed and their humiliating reaction to his vomiting went un-corrected by any of the park managers or staff for some time until my partner demand that the crowd be dispersed to maintain my son's dignity.
The situation became even more serious when my son became pale and lethargic in addition to the vomiting, all which are indications of impending loss of consciousness. Again, not one of the employees demonstrated any awareness of what suspension trauma was when my partner expressed his concern nor how to recognize it. My partner remained alone on the trampoline to "catch" my son, having no idea how fast he would descend. Prior to my son losing consciousness, he descended enough that my partner was able to grab his leg and pull him down against the force of the elastic bands attached to the harness ,which did not descend fully, and he began unbuckling the harness with the help of some of the staff.
When a manager finally made contact with us after this incident, it was not to offer explanation and the steps being taken to prevent a similar occurrence nor was it to obtain our contact information or any other reasonable and responsible course of action, rather it was to give us a $25 gift card for us to "enjoy" as we continued our day at CJ Barrymore's.
Needless to say we were caught off guard and disgusted. We then inquired to him what the cause of the malfunction was and what steps would be taken to prevent future incidents. His reply was that the machine malfunctioned and they (CJ
Barrymore's) have no control to fix it and it was up to the manufacturer to correct the problem from occurring in the future. Other staff members present during this inquiry denied a manual override to the "dead man" failsafe which they informed us was built into the machine to prevent riders from falling to the ground in case of a failure stating "that is what you want to happen."
On June 18, 2012 I re-contacted this CJ Barrymore's location and asked to speak with a manager to follow up regarding what their findings were and what steps were being taken to prevent any future incidents like this. I spoke with Mr. David DalPizzo who stated he had no knowledge that such an incident had occurred, that no incident report was made and no maintenance
report could be found. Mr. DalPizzo attempted to reassure me that CJ Barrymore's had a reputation for saftey, however, in the absence of any evidence that this incident was being taken seriously, coupled with the negligence observed, his words were empty rhetoric at best. Again CJ Barrymore's management failed when Mr. DalPizzo did not offer take my
information or to follow up with me.
We are appalled that this incident occurred in the first place and especially in the manner it was handled. Why was an inadequately trained employee negligently allowed to operate a ride that launches people up to 25' in the air while suspended in a life safety harness? Why did staff force the "stuck" button down instead of shutting down the ride to repair the
malfunction? Why wasn't 911 contacted at any point during this emergency? Why didn't any of the staff have knowledge that being suspended in a harness is an emergency which could result in suspension trauma and death? If CJ Barrymore's
has no control over the design and operation of these machines, who is performing routine maintenance on them? How often is it performed and what records are maintained? Why didn't your management immediately order ancillary
staff members to disburse the crowd instead of us having to demand it? Why didn't anyone from management make contact with us to take our information, give us their information and follow up?
Enclosed is the gift card that was given to us by your managerial staff. Due to the unaddressed safety failures in staff training, management and equipment, we will not be returning to CJ Barrymore's. It is my hope that this letter will reach the proper authority to immediately implement the necessary changes to protect your future guests from the hazards that
currently exist at CJ Barrymore's.
This report was posted on Ripoff Report on 06/27/2012 11:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/CJ-Barrymores/clinton-twp-Michigan-48038/CJ-Barrymores-Maintenance-Failureunprofessionalismpoor-trainingHARM-to-a-child-clint-903955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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