• Report: #946917

Complaint Review: CLEAN EDISON

  • Submitted: Wed, September 26, 2012
  • Updated: Mon, November 30, 2015

  • Reported By: WHALEY R.N. — Kentucky United States of America
CLEAN EDISON
Internet United States of America

SPECIFIC INFORMATION CONTAINED IN THIS REPORT WAS FOUND TO BE FALSE/DEFAMATORY BY A COURT. OUT OF RESPECT FOR THE JUDICIAL PROCESS, THE SPECIFIC INFORMATION THAT WAS FOUND FALSE/DEFAMATORY BY THE COURT HAS BEEN ((REDACTED BASED ON FINDINGS VIA COURT ORDER)) | CLEAN EDISON CEO: AVI YASHCHIN Solar Training Class Scam - Buyers Beware! Internet

*REBUTTAL Owner of company: Customer Issue Resolved Satisfactorily

*REBUTTAL Owner of company: Customer Issue Resolved Satisfactorily

*Author of original report: Update: matter now resolved

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Editor’s Note: The law protects and encourages Ripoff Report to make appropriate edits to Reports posted by third parties. Ripoff Report may use that editorial power to post findings from a court of law about the subject matter of Reports. In some cases, a Court may find that specific statements made by the author of a Ripoff Report are false and defamatory. When both sides of a dispute appear and contest the facts of a situation in court it is believed that the findings of the court are generally reliable and fair. Out of respect for the courts and the judicial process, Ripoff Report, upon request, may post that kind of finding with special prominence, and in some cases, may even redact the information specifically identified by the court as false from the original Report. In this instance, the Court Order combined with additional formal court documents received by Ripoff Report was specific enough regarding the statements made, and as such, the offending language has been (((REDACTED BASED ON FINDINGS VIA COURT ORDER))) by Ripoff Report.NOTE:Statements that have not been redacted may not have been specifically outlined in the Court Order and/or may have been considered statements of opinion. It is highly encouraged that consumers conduct their own additional research, from credible sources such as regulating authorities, prior to making any decisions on whether or not to do business with any individual or entity named as the information contained herein, and any negative inference derived from such information, may very well be false and misleading.

NOW TO THE EDITORIALLY REDACTED REPORT:

 

My husband paid over $2800 for the Solar PV class in Louisville, Ky starting Sept. 3rd, 2012 (Labor Day) and their paperwork states they have the right to postpone class one week prior to start date.  ((REDACTED BASED ON FINDINGS VIA COURT ORDER)).  My husband had already gave his hours up at work and it was too late to reverse it so he lost a weeks pay over this.   The main thing that worried me was calling the hotel that was supposed to host the training class that same night and the hotel says they have NO KNOWLEDGE OF CLEAN EDISON OR ANY CLASS TO BE HELD AT THEIR LOCATION!  We immediately started asking for refund by email to Justin Hall.  One person told me it could be 30 days then later they change it to 45 days but I felt the company was taking advantage of us.  ((REDACTED BASED ON FINDINGS VIA COURT ORDER)). Justin was helpful at first but the days kept going by and finally got an email after we made threats to file claims.  Daniel Yashchin was handling my refund, said he expected it to go out Wednesday, Sept 19th and offered to send a scanned copy of check.  He never replied to my emails after that.  I went back to Justin and he replied Friday, Sept 21st saying our name was on reimbursement list and it should go out by end of that day.  ((REDACTED BASED ON FINDINGS VIA COURT ORDER))((REDACTED BASED ON FINDINGS VIA COURT ORDER)).  I asked to speak to someone in accounting dept but she was "out sick".  ((REDACTED BASED ON FINDINGS VIA COURT ORDER)).  I have emailed several persons including the CEO without reply.  I have filed claims with New York BBB and Federal Trade Commission.  ((REDACTED BASED ON FINDINGS VIA COURT ORDER)).


This report was posted on Ripoff Report on 09/26/2012 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/CLEAN-EDISON/internet/SPECIFIC-INFORMATION-CONTAINED-IN-THIS-REPORT-WAS-FOUND-TO-BE-FALSEDEFAMATORY-BY-A-COURT-946917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Issue Resolved Satisfactorily

AUTHOR: Avi Yashchin - ()

Dear Ms. Whaley,

I was very sorry to hear that you were unhappy with your CleanEdison experience.  As soon as I became aware of your complaint, our company acted swiftly to get you your refund, and I am extremely glad that this problem has now been resolved to your satisfaction. 

Our classes do need to meet a minimum enrollment in order to hold, and unfortunately we were forced to cancel your husband's class.  Whenever we are forced to cancel a class, we always offer the students the option of rescheduling for another date and/or location, and we also extend the option of taking our online on-demand training, at no additional cost. 

You will be happy to hear that due in part to your feedback, we have restructured our refund process. Rather than having multiple employees working on customer issues, we have centralized all refund requests and other issues through one person who is ultimately responsible for customer happiness. That way, there is a single, streamlined point of contact for all customers who would like to request a refund. 

CleanEdison, like every other company, makes mistakes but also strives to improve. I apologize for your experience, I wanted to let you know that we have taken concrete steps to improve our customer service, and I invite you back to try us again in the future. 

best,
CleanEdison CEO
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#2 REBUTTAL Owner of company

Customer Issue Resolved Satisfactorily

AUTHOR: Avi Yashchin - ()

Dear Ms. Whaley,

I was distressed to hear that you were unhappy with your CleanEdison experience.  Our classes do need to meet a minimum enrollment in order to hold, and unfortunately we were forced to cancel your husband's class.  Whenever we are forced to cancel a class, we always offer the students the option of rescheduling for another date and/or location, and we also extend the option of taking our online on-demand training, at no additional cost. 

You will be happy to hear that due in part to your feedback, we have restructured our refund process. Rather than having multiple employees working on customer issues, we have centralized all refund requests and other issues through one person who is ultimately responsible for customer happiness. That way, there is a single, streamlined point of contact for all customers who would like to request a refund. 

CleanEdison, like every other company, makes mistakes but also strives to improve. I apologize for your experience, I wanted to let you know that we have taken concrete steps to improve our customer service, and I invite you back to try us again in the future. 

best,
CleanEdison CEO
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#3 Author of original report

Update: matter now resolved

AUTHOR: WHALEY R.N. - (United States of America)

The company called me and offered to wire the money directly which impressed me very much.  They were very nice and apologetic.  Our issues are resolved and I would recommend them.  They have renewed my faith in Clean Edison. 
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