CLfree Water Systems, Chlorine Free USA, Phil Francisco, William Gilles clfree.com chlorinefreeusa.com SCAM: Chlorine free copper based pool sanition does not work. No refund. SCAM: clfree.com chlorinefreeusa.com clfree.com Internet

I am also from N.Y.

I just wanted to write this letter to let you know how pleased my family and I are with the CL Free Water System.  I cant believe how easy our pool was to take care of this summer.  All of the warnings we got from our friends and family who own pools, made us nervous that maintaining a pool was going to be just another chore in our hectic lifestyle.  Thanks to the CL Free Water System, our pool was so easy to maintain that it almost made me feel as though I wasnt doing enough.   And it gave me the peace of mind to sit back, relax and enjoy our summer fun.

When we decided to install our in-ground pool, we were leaning towards installing a salt water generator, which are very popular today.  We were excited at the fact that we wouldnt have to use chlorine in our pool, however, after some research we discovered that salt generators actually convert salt into chlorine by electrically charging the salt ions, therefore we would still have a chlorine pool.  And as many of us are aware, chlorine is a powerful chemical which studies have shown can cause serious health problems in adults, as well as children.  There was no way we wanted to subject ourselves, our son or our friends to such a dangerous substance, and thats when we found you and your company.  Phil spent countless hours with my husband and me on the phone, assuring us of your product and sharing your endless knowledge.  We received the system within days of ordering it and my husband who installed it, had it up and running in no time.  And more important, it cost the same as a salt water generator and did not require us to purchase twenty five pounds of salt weekly or tons of chlorine tablets.

Phil, I want to add a sincere thank you, because there wasnt one time that you didnt pick up your phone to answer one of my many questions or concerns.  It was as though I was looking for something to go wrong and just never found it.   Your partner Nick was also very helpful and just as willing and able to answer any and all of my questions.  I hope that you post this letter on your website if you can, because I want everyone to know what a great product you sell.  My pool water is so clean and clear, some of our friends find it hard to believe that it is chlorine free, however as soon as they swim in it, they feel the difference from their eyes not burning to their skin not smelling like chlorine.  And most important we feel good knowing that anyone swimming in our pool, including ourselves is free from the dangers of chlorine related health problems.

We do not have nor have we ever had a Dealer in Fort Lauderdale FL.

We did have a Dealer in Boca Raton FL (35 miles north) who we had to terminate for cause. The Dealer did not have any sales representation and only sold two systems in 14 months. One of the systems they installed was on their own home which left us with one retail sale in all that time. In an area with over 80,000 people this was unacceptable and a bad business practice.

It is quite unfortunate that a Company which has been in business for over 11 years and has over 200+ Dealers in the U.S. and abroad, has to respond to unsubstantiated anonymous statements like this.

CL Free Water Systems has a perfect BBB with an A+ rating. We have never had a complaint or even a dispute.

Go to www.chlorinefreeusa.com and click on our BBB report found on the home page on the lower left side.

The report will also show the corporate office address and location.

It is ridiculous to say that we make our systems out of a garage. Just more nonsense. Our corporate office is located in Fountain Hills AZ and we have two Factory's that produce our systems.

Some copper ionizer systems do require you to use chlorine. Our does NOT. We have our own oxidation process that eliminates the need for chlorine or any other type of oxidizer. If you add chlorine to copper, you can get copper chloride stains.

This is what makes us different.

In our 11 years in business we have NEVER had a Dealer ask for a refund.

We try our hardest to be completely honest and straight forward in our dealing with the public and our Dealers which is why we personally think that this entire report may be made up from a competitor.

P.S.

Phil Francisco retired from the automobile business years ago as the Director of Finance for one of the largest Dealers in the Country.

I am a former dealer with Cl Free Usa and the reason it is former is due to Phil Francisco's inability to tell the truth.  I am one of 3 different individuals that was promised exclusive territory in the same area for making a purchase with them.  It is pretty hard to be exclusive when your own factory representative sells 2 other dealerships in your protected area.

Not only that, but I then learn that both Phil Francisco and the so called factory are run out of their houses.  The Cl Free product is built in their garage and it looks like it, which probably explains why they dont work very well.  For a chlorine free product, they will instruct you to add chlorine to the pool to help fix problems, which actually stains the pool.

The money back policy is a joke as well.  After learning about the other 2 dealers placed in my exclusive area, I asked for my money back as it was within the 30 day time period.  Well, this cause Phil to backpedal and ultimately refuse to refund the product purchase.  After doing a little background investigating, I have come to learn that Phil was fired from selling cars.  Go figure.  So, Mr. Gilles, no your customer in New York is not a liar, your main Distributor, however, is. 

Phil and Bill both did a great job presenting me with the CL Free system's capabilities and providing instruction to equip me to use the system successfully.  I personally installed my system in April of 2008.  My system had a hardware problem which we discovered within the first 3 days of operation.  Bill shipped a replacement control unit overnight which solved the problem.  I have called these guys (I'm in the South, Phil is East Coast, Bill is out West) in the evening at 7 and on Saturday's and they have been available to talk every time.  This was really important to me when I first started my system as I monitored my water chemistry.  They helped me through every step and provided excellent customer support!

With 2 seasons under my belt I am completely satisfied with the amazing ease of maintenance and the total annihilation of algae in the heat of the Deep South!!!  When I used an automatic chlorinator, algae blooms would spring up and often take over my pool before I could gain control.  This type of problem would cost about $60 in additional chemicals for my 25k gallon pool, hundreds of gallons of water, and hours upon hours of cleaning time.  I am very proud to say that since the installation in April '08, I haven't suffered the effects of algae growth even one time!!  I think that is pretty amazing and a great testimony to the capabilities of this system.  Algae cannot survive in a copper rich environment, period!  Hopefully the disgruntled individual above will give his system another chance.  It was worth the money I spent on it!  Thanks CL Free for doing a great job and standing by your product!