- Report: #1141614
Report - Rebuttal - Arbitrate
Complaint Review: CMI Walmart Insurance CO
CMI Walmart Insurance CONationwide USA
CMI Walmart Insurance CO Walmart Claims Managment Co FORLIFT DRIVER BACKED INTO MY CAR - COMPANY IS A SCAM Nationwide
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I am very furious with Walmart's CMI "3rd" Party Insurance Management Co.
I was driving through the garden area where the mulch and sand are going to pick up the sand I had purchased inside the store. As I was driving through I stopped to locate exactly where the sand was and the forklift driver backed into the side of my car with the forklift. I screamed before he hit me because I knew I couldn't get out of the way fast enough. Numerous managers came out and were asking what happened and first insinuated that I should not be back there (as numerous cars were pulling through trying to get their products).
I told them that there are no signs stating the area was off limits and how come numerous cars were doing the same thing. They took my statement along with the drivers and took pictures of my car. I overheard them say they had 2 different stories and that the driver stated he was backing up and I pulled behind him and that is why he hit me. So they pretty much already knew they were going to deny any of it was their fault before they had hard facts. They informed me they would be turning all of the information into their "3rd" party claims managment department and after they turned it over it was out of their hands.
Later that day my husband called to find out if they had filed the claim and wanted to know the process. They informed my husband that they had submitted the claim and provided him with a claim#. My husband asked about the video and they stated they had sent the video along with all the other information to CMI.
Two days later my husband called CMI and left a message, no one returned his call. Two days after that my husband finally go a hold of the person handling our claim who informed him that our claim was denied. My husband started asking questions and Brent told him that he hadn't seen any of the pictures and there was no video, he didn't even know the color of my car or the story of what had happened. Brent stated they were denying the claim because Walmart stated they felt I put my self in the situation to get hit. My husband got pretty upset and was questioning how they could deny the claim with no evidence and by going off of what Walmart had said.
Of course Walmart would say it wasn't their fault. Brent proceeded to tell my husband that if he wanted to be demanding and get updset that he would just deny it completely. I could not believe what I was hearing. They are denying our claim for Walmart to pay for the forKlift driver backing into my car without any evidence and then threatens to throw it out completely because my husband was questioning their practices. I called the stoe immediately and asked the manager why she told me their was more than one video of what had happened and now all of the sudden CMI is telling us there is no video. The manager stated they send the information through the mail and CMI may have not received it yet.
This company is a scam and I will NEVER shop at Walamrt again. They have no desire to take responsiblity for anything that happens. I have read numerous reports of people going through similar situations with this CMI company. They know most people will not pursue legal action so they automatically deny anything that comes across their desk. It is rather sad that this is how Walmart treat's their customers.
This report was posted on Ripoff Report on 04/25/2014 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/CMI-Walmart-Insurance-CO/nationwide/CMI-Walmart-Insurance-CO-Walmart-Claims-Managment-Co-FORLIFT-DRIVER-BACKED-INTO-MY-CAR--1141614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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