- Report: #489469
Report - Rebuttal - Arbitrate
Complaint Review: C.M.S. Moving and Storage
C.M.S. Moving and Storage1322 Moriss St Union, New Jersey United States of America
C.M.S. Moving and Storage Moving company scam....excess charges, damages incurred, no response from 'claims department'. Union , New Jersey
*Author of original report: Still waiting....
*REBUTTAL Owner of company: CMS Response
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In mid-July 2009, after securing a number of moving company estimates, I chose C.M.S. Moving and Storage of Union, NJ to move my household from RI to FL. Based on the inventory done by another insurance company, C.M.S. gave me a quote of $2500. Knowing this would rise, I budgeted $4000 for the move.
When the movers showed up, some items remained to be packed. They graciously offered to help. Again I assumed a fee and budgeted another $1000 for additional packing. The moving 'foreman' could not give me a total until the truck was mostly full. The movers literally threw the remaining items to be packed in the largest boxes they could find. In some cases, they packed boxes that had already been packed into larger boxes (more room in the truck, more $$$). When we finally got the cost, it was over $10,000. In hindsight, I should have pushed back and told them to unpack the truck and negotiated but the stress of the move got the best of me and we signed.
We were told the truck would arrive on Tuesday. No truck, no call on Tuesday or Wednesday or Thursday. After 3 phone calls to the office, the truck arrived on Friday. Two moving men and a foreman unpacked the truck. There was no time to check the boxes as they came in and because many of the boxes had been repacked, there was no way to know where they belonged. 200 boxes were left in my garage to be opened and moved by us.
Opening boxes was like Christmas, never quite knowing what we would find inside. Items from different rooms were thrown together, items were broken, ruined, destroyed and missing. I e-mailed my contact there daily for 10 days before he told me the 'claim dept' would be in touch with me. Two weeks later, as more boxes are unpacked and more items broken or missing, still no response.
DO NOT USE THIS COMPANY!!!!!
This report was posted on Ripoff Report on 09/03/2009 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/CMS-Moving-and-Storage/Union-New-Jersey-07083/CMS-Moving-and-Storage-Moving-company-scamexcess-charges-damages-incurred-no-res-489469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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