• Report: #547332

Complaint Review: CNA National Warranty Corporation

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  • Submitted: Wed, December 30, 2009
  • Updated: Wed, December 01, 2010

  • Reported By: Anthony K — Detroit Michigan United States of America
CNA National Warranty Corporation
4150 N. Drinkwater Blvd. #400 Scottsdale, Arizona United States of America

CNA National Warranty Corporation CNA Failed to Honor Warranty Scottsdale Arizona

*Consumer Suggestion: warranty/service contracts

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On Wednesday December 16, 2009, my 2004 Mazda 3 suffered a catastrophic engine failure resulting in the dealer determining that whole engine must be replaced.  The dealer stated the oil filter house was cracked and oil had leaked from the engine causing the failure.  The dealer was unable to determine if the housing crack caused the engine failure or if the engine failure caused the filter housing crack.  CNA National Warranty was contacted and an inspector arrived at the dealership, The Surburban Collection, Troy, Michigan.  The inspector informed the dealer that the issue should be covered and forwarded photos and other materials to CNA's headquarters in Scottsdale, AZ for further review.  On December 23, 2009, CNA corporate contacted the dealer and asked them to put together a quote for the repairs and provided the dealer with information related to a used motor as a possible replacement to the damaged motor.  On December 28, 2009, CNA contacted the dealership and  informed them the claim had been denied stating that the oil filter housing was not covered under the warranty.  In a followup call to CNA, supervisor Bill Roberts stated that the oil filter housing was not covered, but he would review the damage again to determine if there was some way to cover the problem.  Robert's stated that the inspector is not an employee of CNA can cannot make a determination of repair only CNA corporate may do so.  CNA requested from the owner all service and oil change documentation which was promptly faxed to them for review.  All services on the vehicle had been maintained by the owner to the manufacturers specifications.  It was requested of CNA to provide a copy of the contract stating the oil filter housing was not covered, CNA stated that a brochure could be sent but it would be the owners responsibility to locate the contract at the original dealer.  On December 29, 2009, after repeated calls to CNA, Mr. Roberts stated he had reviewed the claim and had come to the same conclusion that the work would not be covered.  CNA National warranty created a contract which allowed for so many loopholes they would undoubtedly not cover most repairs.  The original extended warranty cost approximately $1299.00 and the low end cost to replace my engine is $5700.00.  I'm highly dissatisfied with CNA and they ability to live up to their warranty.  I have requested copies of all contracts in the hopes of pursuing alternative legal action.

This report was posted on Ripoff Report on 12/30/2009 06:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/CNA-National-Warranty-Corporation/Scottsdale-Arizona-85251/CNA-National-Warranty-Corporation-CNA-Failed-to-Honor-Warranty-Scottsdale-Arizona-547332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

warranty/service contracts

AUTHOR: gypsygene - (United States of America)

When you purchase a Service Contract be sure to read the fine print. Many times these companies will exclude things that the Manufacturer would not have even covered.


Service Contracts will only cover repairs on components when they have failed under normal wear and tear. So lets say you get a leak on a valve cover or oil pan leak and you fail to notice that your car is using more oil, and run that auto out of oil your service contract will not pay those damages. Because it is your responsibility as a auto owner to maintain and correct any small failure of that type of nature.


lets put another example into play here. with the price of oil so many fail to change there oil according to the automakers suggestions, now if they determine the failure is related to not changing the oil then again that will come out of your pocket.


To many people today want everything taken care of for them and do not want to take responsibility for failures that if caught by simple maintance could have been avoided and are under the assumption that since they have purchased one of these contracts that they are worry free. This just is not so.


The best thing that we as consumers can do to help avoid costly repairs is open the hood of our vehicles and do a little inspection every day even putting cardboard under you car at night can let you know if you have a potential problem in the brew.


I do know that this type of vehicle maintance is not covered but when we take these little steps it can save us in the long run.

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