On 3/11/13 I was seen at the Coast Dental Office to have the dentist fill cavities. I was told that since they did not offer the silver fillings I would need to pay an up charge of $117 per tooth. Since they deal with the insurance company on a daily basis and I obviously go to them because I trust they will not get over on me I did not question it and paid them $379.00 for the fillings. About two weeks later, I had to take my son to get fillings at another dental office and was NOT charged for white fillings. We have the same insurance so it raised some questions. In general conversation at work, my co-worker brought up that her dentist tried to charge her for white fillings and she called the insurance company to verify the charges. She was told that if they only do white fillings they cannot charge the up charge. So I called the dental office and asked the general question do you offer silver fillings. Jennifer, which is the office manager, advised me that they do not. I then called my insurance company and they advised me that the dental office is not suppose to charge the customer if they do not offer anything other than white fillings. The insurance company called the office and spoke with Jenifer. Now all of a sudden the silver filling option is on my treatment plan. When I was in the office the day of my visit I was told you need fillings and this is how much it was going to cost. There was no mention of options just fees. I trusted that I would have an honest dental team. I am not an insurance agent, they told me the cost and what needed to be done. I consider myself to be a fairly intelligent person so I can just imagine how many people they have ripped off. According to my insurance company, this happens all the time. I called the office to get the corporate number and Jenifer was so abrasive. She said, you signed it, and there is nothing anyone can do about it. So I am going to yell until someone hears me.