• Report: #411343

Complaint Review: COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY

  • Submitted: Mon, January 12, 2009
  • Updated: Wed, June 24, 2009

  • Reported By:Vancouver Washington
COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY
WWW.COLOTOX.COM, WWW.FIT-FACTORY.COM, WWW.CENTRALCOASTNUTRA.NET Internet U.S.A.

COLOTOX, FIT-FACTORY COLOTOX,COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY Major Rip - Off so much for Ophra's favorite product Internet

*UPDATE Employee: Resolution offer

*UPDATE Employee: CCN is here to help!

*Author of original report: update

*Author of original report: update

*Author of original report: update

*Author of original report: update

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On 11/29/08 I ordered the free 30 day sample of colotox for the shipping price of 5.95.

I received an e-mail stating that it would take up to two weeks to get the order due to popular demand.

I cancelled my order via e-mail to customer service.

On 12/23/08 I called customer service @ 1-888-692-8352 and waited for 1 hourto talk to someone.

I informed her that I wanted to cancel my order and that I was sending the product back today. She gave me a confirmation number and said no other charges would be taken from my account.

However, on 12/31/08 a charge from a company called fit- factory withdrew 29.95 from my account which in turn caused my account to have an over draft costing me $28.00. This is a company I have never heard of. Apparently they are connected to colotox.

On 1/7/09 a charge of 38.95 was taken from my account from Colotox. Again causing my account to be over drawn and costing me another 28.00.

If I am not mistaking this is called theft! Seeing how I canceled the order over the phone to an actual person and was given a confirmation number for proof that I cancelled the order. Again this was cancelled on 12/23/08. So how can they legally get away with this.

Jeanmarie
Vancouver, Washington
U.S.A.

This report was posted on Ripoff Report on 01/12/2009 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/COLOTOXCENTRAL-COAST-NUTRACEUTICALSINC-FIT-FACTORY/internet/COLOTOX-FIT-FACTORY-COLOTOXCOLOTOXCENTRAL-COAST-NUTRACEUTICALSINC-FIT-FACTORY-Major-411343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

Jeanmarie,

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs.

Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.

All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.

Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, if she had contacted our customer service number provided on the email and next to her charge on her bank statement we would have been very happy to assist her with her Fit Factory program.

This is some of the information posted with your original order:

FitFactory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 21 days
Cost: Bonus Program: $29.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by FitFactory
Start up password: assigned by FitFactory
Verbiage: FitFactory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.

If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.

Sincerely,

Online Customer Support
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#2 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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#3 Author of original report

update

AUTHOR: Jeanmarie - (U.S.A.)

I just wanted to add that I should have put internet fraud for the category.
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#4 Author of original report

update

AUTHOR: Jeanmarie - (U.S.A.)

I just wanted to add that I should have put internet fraud for the category.
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#5 Author of original report

update

AUTHOR: Jeanmarie - (U.S.A.)

I just wanted to add that I should have put internet fraud for the category.
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#6 Author of original report

update

AUTHOR: Jeanmarie - (U.S.A.)

I just wanted to add that I should have put internet fraud for the category.
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