• Report: #370910

Complaint Review: COLUMBIA HOUSE DVD CLUB

  • Submitted: Mon, September 08, 2008
  • Updated: Mon, September 08, 2008

  • Reported By:Kent Ohio
COLUMBIA HOUSE DVD CLUB
WWW.COLUMBIAHOUSE.COM NEW YORK, New York U.S.A.

COLUMBIA HOUSE DVD CLUB HOW TO CANCEL YOUR COLUMBIAHOUSE MEMBERSHIP: LIVE OPERATOR NEW YORK New York

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AFTER 45 MINUTES AND TEDIOUS NOTE TAKING ON WHAT NUMBERS I CALLED, WHO I SPOKE TO, AND WHAT COMPANY/DEPARTMENT THEY WERE IN, I FOUND A NUMBER & MENU OPTION TO TALK TO SOMEONE BOUT CANCELING MY MEMBERSHIP WITH COLUMBIA HOUSE DVD CLUB.

CALL (800) 677-0364

CHOOSE MENU OPTION 1 FOR ENGLISH
CHOOSE MENU OPTION 6 FOR CUSTOMER SERVICE
CHOOSE MENU OPTION 5 TO CANCEL MEMBERSHIP

A LIVE PERSON WILL COME ON THE PHONE, AND TRY TO TALK YOU OUT OF CANCELING. THEY OFFERED TO KEEP MY MEMBERSHIP OPEN AND JUST NOT SEND ME ANY DIRECTOR'S SELECTIONS...THEY NEGLECTED TO OFFER THE REST OF THE STORY - THAT I WOULD BE RE-SIGNING TO COMMIT TO BUY AT LEAST ONE MORE SELECTION EVERY 5 MONTHS...

I ASKED "TANYA" TO CANCEL MY MEMBERSHIP - SHE ASKED FOR MY NAME AND ADDRESS, AND SAID SHE WOULD CANCEL IT IMMEDIATELY, AND TO IGNORE ANY FUTURE CORRESPONDENCE FROM THEIR SYSTEM.

I GUESS I'LL HAVE TO WAIT AND SEE.

Daniel
Kent, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/08/2008 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/COLUMBIA-HOUSE-DVD-CLUB/NEW-YORK-New-York/COLUMBIA-HOUSE-DVD-CLUB-HOW-TO-CANCEL-YOUR-COLUMBIAHOUSE-MEMBERSHIP-LIVE-OPERATOR-NEW-YOR-370910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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