- Report: #1018711
Report - Rebuttal - Arbitrate
Complaint Review: COMCAST
COMCASTInternet, Georgia United States of America
COMCAST bait and switch Internet, Georgia
In February, suddenly channels I had been enjoying disappeared. I called Comcast to ask about the service change and was told that I had been receiving those channels in error. (This was the channels I signed on for specifically) I told them that I agreed to a certain package for one year at this rate and they had no business making changes to the agreement without notice. The rep then offered to add those programs back at an increase in rates to move up to the next tier. I told them this is unacceptable. We had an agreement. They should not have made changes.
I asked to go back down to the $9.99 basic channels that I was calling about originally then...since they took the channels that they promised in order to get my business. I was informed that if I wanted only local channels, I would pay more than the service package I am on currently.
Bait and switch. This is not good business practice. Times are hard for me right now, but when I get back on my feet and have money to spend on entertainment...I will not be spending that money on Comcast!
This report was posted on Ripoff Report on 02/22/2013 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/COMCAST/Internet-Georgia-/COMCAST-bait-and-switch-Internet-Georgia-1018711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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