• Report: #712033

Complaint Review: COMCAST

  • Submitted: Wed, March 30, 2011
  • Updated: Wed, March 30, 2011

  • Reported By: Beth — houston Texas United States of America
W. TIDWELL Internet United States of America


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Comcast outsources marketing to agencies they do not have the names nor contact #s of.
A "comcast" rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges.  I repeatedly asked this question, will there be any charges.  The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider.  I made sure to ask the question about the fee while being "recorded."
When I got my first bill, there was a $7/monthly recurring fee for modem rental.  Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo.  This was such a scam!!!

This report was posted on Ripoff Report on 03/30/2011 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/COMCAST/internet/COMCAST-XFINITY-PROMOTION-SALES-LIES-LIES-Internet-712033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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