• Report: #422227

Complaint Review: COMPAQ, HEWLETT PACHKARD (HP) AND STAPLES OFFICE STORE

  • Submitted: Mon, February 09, 2009
  • Updated: Thu, August 12, 2010

  • Reported By:COMMACK New York
COMPAQ, HEWLETT PACHKARD (HP) AND STAPLES OFFICE STORE
500 STAPLES DR FRAMINGHAM, Massachusetts U.S.A.

COMPAQ, HEWLETT PACHKARD (HP) AND STAPLES OFFICE STORE, STAPLES REFUSED TO TAKE BACK AND EXCHANGE MY COMPAQ PRESARIO 5000T EVEN THOGUH IT WAS DELIVERED DAMAGED TO MY HOME AND RETURNED TO THEIR STORE WITH IN THE 14 DAY RETURN POLICY, COMPAQ NOW KNOWN AS HEWLETT PACKARD (HP) REFUSED TO EXCHANGE MY COMPUTER EVEN THOUGH IT WAS UNDER WARRANTEE FRAMINGHAM Massachusetts

*General Comment: Why are you attacking the Reporting Consumer?

*Author of original report: THERE WERE 2 CLASS ACTION LAWSUITS INVOLVING THIS SAME COMPUTER

*Consumer Comment: When did this happen?

*Consumer Comment: When did this happen?

*Consumer Suggestion: you recorded the phone call?

*Consumer Comment: A quick correction....

*UPDATE Employee: I might be able to shed a little light...

*Author of original report: STAPLES, COMPAQ AND COMPAQ NOW KNOWN AS HEWLETT PACKARD (HP) REFUSED TO EXCHANGE MY PRESARIO 5000T WHILE IT WAS UNDER WARRANTEE

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

ON SEVERAL OCCASSIONS I COMPLAINED TO COMPAQ NOW KNOWN AS HP ABOUT THE FOLLOWING PROBLEMS WITH MY COMPAQ PRESARIO 5000T:

1. CD ROM WAS DEFECTIVE
2. MODEM WAS DEFECTIVE
3. WINDOWS MILLENIUM OPERATING SYSTEM WAS DEFECTIVE
4. COMPUTER CONTINUALLY CARSHING AND SCREEN FREEZING UP

RECENTLY I HAD TO REPLACE THE HARD DRIVE AT MY EXPENSE BECAUSE IT FAILED ALSO.

EVEN AFTER REPALCING THE HARD DRIVE THE COMPUTER STILL CONTINUALLY CRASHES AND THE SCREEN FREEZES UP.

AT NO TIME DID STAPLES OR COMPAQ OR HP (HEWLETT PACKARD) WHILE THIS COMPUTER WAS UNDER WARRANTEE EVER OFFER TO REPLACE THIS COMPUTER.

Dave****
COMMACK, New York
U.S.A.

This report was posted on Ripoff Report on 02/09/2009 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/COMPAQ-HEWLETT-PACHKARD-HP-AND-STAPLES-OFFICE-STORE/FRAMINGHAM-Massachusetts-01702/COMPAQ-HEWLETT-PACHKARD-HP-AND-STAPLES-OFFICE-STORE-STAPLES-REFUSED-TO-TAKE-BACK-AND-E-422227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on COMPAQ, HEWLETT PACHKARD (HP) AND STAPLES OFFICE STORE

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Why are you attacking the Reporting Consumer?

AUTHOR: Fight Back - (United States of America)

Anyone who has lost money, expecially through questional business practices gets frustrated & rightly so. Once the businesses have your money, there seems to be little anyone can do. The only option seems to be to warn others and try to make an impact to the business, requiring the business to provide honest & fair costumer service or lose business. I don't understand why others attach the person reporting, unless they are too part of the dishonest business practices.

Respond to this report!
What's this?

#2 Author of original report

THERE WERE 2 CLASS ACTION LAWSUITS INVOLVING THIS SAME COMPUTER

AUTHOR: Daveshostack - (U.S.A.)

THERE WERE 2 CLASS ACTION LAWSUIT SETTLEMENTS INVOLVING THIS SAME COMPUTER YET COMPAQ AND HP STILL REFUSE TO THIS DAY TO EXCHANGE MY COMPUTER!!!!!!!!

ONE IN 2001 WHICH IS THE SAME YEAR MINE WAS PURCHASED WHICH INVOLVED FAILURE TO HONEOR THEIR WARRANTEE

SECOND ONE IN 2008 FOR DEFECTIVE FLOPPY DRIVES, MY HARD DRIVE FAILED

DO NOT BUY COMPAQ AND HP, DO NOT BUY FROM STAPLES!!!!!!!!!!!!!

Respond to this report!
What's this?

#3 Consumer Comment

When did this happen?

AUTHOR: Flynrider - (U.S.A.)

Windows Millennium has been retired for quite a long time now. Microsoft officially dropped all support in July of 2006. It hasn't been sold on a new computer for at least 6 yrs. You recently replaced a hard drive on this dinosaur? I hope it was cheap, because that computer is nearly worthless.
Respond to this report!
What's this?

#4 Consumer Comment

When did this happen?

AUTHOR: Flynrider - (U.S.A.)

Windows Millennium has been retired for quite a long time now. Microsoft officially dropped all support in July of 2006. It hasn't been sold on a new computer for at least 6 yrs. You recently replaced a hard drive on this dinosaur? I hope it was cheap, because that computer is nearly worthless.
Respond to this report!
What's this?

#5 Consumer Suggestion

you recorded the phone call?

AUTHOR: D K - (U.S.A.)

Did you notify them first that you were going to record the phone call? If not, then what you did is illegal and cannot be used in any type of investigation.
Respond to this report!
What's this?

#6 Consumer Comment

A quick correction....

AUTHOR: The_phantom_poster - (U.S.A.)

Sorry....I may have missed a small detail....since half of your story is in the title and not in the acutal report I missed at first the fact that you claim you tried to return it to Staples. If you were in the 14-day return period.....why did they reject your request for an exchange? Did you not have the reciept....did they just flat out refuse you and give no reason?

Regardless of what Staples did with the return policy, that still doesn't change the fact that HP in no way, shape, or form owes you a replacment computer.... if you have been wronged here then it is by Staples, unless they had a very good reason to deny your return.
Respond to this report!
What's this?

#7 UPDATE Employee

I might be able to shed a little light...

AUTHOR: The_phantom_poster - (U.S.A.)

Almost all consumer computers (your model is one) have a one-year manufacturer repair warranty. They also have a 14-day (sometimes longer but usualy 14-day) return period on them covered by the retailer. If there is anything wrong with the computer withing the first two weeks, you can take it back to the retailer for an exchange or a refund (although the refund often incures a restocking fee). Beyond the retailer return period, if somthing goes wrong with the computer then it is covered for a repair/replacement by the manufacturer.

The warranty on your computer is a repair warranty....NOT a replacement warranty. If you read your warranty stament that should have come in the box, it will say that your sole resolution for an issue with the computer is a repair or replacment at the discretion of HP. (that's not ver batum, but It says somthing close to that). What this means is that, since your computer is covered by a repair warranty, the compnay is obligated, by contract, to give you a free repair if anything goes wrong due to manufactuer defect during the warranty period. They have the OPTION to give you a replacement, but they are not obligated to do so. What this usualy means is that your computer will be repaired for free as many times as you need it to be, but you will only get a replacement under very rare circumstances, at at NO point is HP in ANY WAY required by law or contract to give you a replacement....they can if they feel like it, but they do not HAVE to.

Now there are some computers that HP sells that have what is called a "replacement warranty" on them. This warranty entitles you to a reaplacment computer if yours breaks. But that is not the kind of warranty you have...


Long story short, neither HP or the Retailer has done anything wrong here. They have totaly and completely fullfilled their contractual obligation under their warranty. They did EXACTLY what their warranty said they would do. And once your computer was OUT of warranty, they have no obligation to do ANYTHING at all, and any repairs doneto the notebook are at expense to the owner.

You may feel that you have been mistreated, but this is industry standard, almost all warranties work this exact same way. Dell, Toshiba, Gateway, and Acer all have an almost identical warranty and handle these situation the same way.

If you do not like having your computer repaired and you would rather have it repalced, I would sugest purchasing a business class notebook next time and getting a "replacement" warranty rather than a "repair" warranty on it.
Respond to this report!
What's this?

#8 Author of original report

STAPLES, COMPAQ AND COMPAQ NOW KNOWN AS HEWLETT PACKARD (HP) REFUSED TO EXCHANGE MY PRESARIO 5000T WHILE IT WAS UNDER WARRANTEE

AUTHOR: Daveshostack - (U.S.A.)

I ALSO HAVE A TAPE RECORDING OF A PHONE CONVERSATION I HAD WITH THE DISTRICT MANAGER WHOSE NAME IS FRANK WHO REFUSED TO TAKE BACK MY COMPUTER EVEN THOUGH IT WAS BROUGHT BACK TO STAPLES WITHIN THE 14 DAY RETURN POLICY AND EVEN THOGUH IT WAS DLEIVERED TO MY HOUSE DAMAGED. UPON REQUEST I CAN PROVIDE THAT TO ANYONE WHO REQUESTS IT.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X