I got stung hard! 5/24/2006 ordered a JetDirect network printer card for a Laser Printer. I received the card fairly quickly but when I got the card to my amazement it did not work. I tried it in another working printer and the card still would not work. I called them and told them the card they sent me was defective and is not working. They gave me an RMA number and told me to ship it back to them. They said when they get the card back they will send a replacement card. I said no problem. I sent the card back that day just as they instructed me to do. 5 days later I got an email from RICK saying that we got the network card that I shipped them but your instructions say to ship it A.S.A.P. Please call me at 310-642-8100 ext 122. I called RICK at that number and I told him to just send me the replacement card standard shipping. He said No problem, it's on its way. 2 weeks went by and I never heard a thing. I called and talked to RICK and he said, Oh here is the problem, were out of stock on that card but we should have some in next week. I waited 4 weeks and still no card arrived. I called COMPU-AMERICA back and was told that RICK is no longer with the company but to talk to ALEN.
Here is where the SCAM begins. ALEN is never available. I left him 2 messages and waited another week and still no call back. I sent 2 emails to the service department at firstname.lastname@example.org with my order number explaining what happened and to please send the card or just get back to me on what the heck is going on. Another week went by and still no word from anyone. Just about 2 months has gone by since my first purchase of the card. I called today 7/20/06 at 3:00pm and talked to a woman who told me that ALEN was out to lunch and would be back in 30 minutes, would I like to leave a message again. I told her I have left messages for him before and I have never heard anything back. Reluctantly I left my name and number again. At 3:35PM I decided to call back. A guy answers the phone and I tell him may I please speak to ALEN. He says sure and puts me on hold. I was on hold for 42 minutes. Long enough to fill out this entire letterFinally a women picks up and says are you being helped?oh my God! I said I was holding for Allen and she says that he is not in right now do you want his voicemail? Oh my God! I turned around and called back again at 4:20PM and asked to talk to someone who can help me. I was then placed back on hold. After 15 minutes of holding I finally got a woman who picked up. I explain the whole thing to her and she says well I'm his secretary and I will track him down and get involved with this personally. I gave her my information and order number and she said she would get back to me about this.
This is ridiculous. I payed with my VISA $158.00 for the printer network card. I won't hear back from them, this is too routine! This song and dance has been played out so many times that they have become experts at screwing people out of their money.
So now I'm going to try and contact my bank to find out if I can dispute the $158.00 dollars. Next I have to find out if my prepaid legal insurance will cover a law suit and how much it is going to cost me. I see other people here has been screwed over as well so please feel free to contact me in the event we can get a class action law suit going.Thanks for your time and consideration.
(((ROR redacted phone number and email for security purposes)))
Orange Park, Florida