• Report: #346390

Complaint Review: COMPUSA

  • Submitted: Tue, July 01, 2008
  • Updated: Wed, August 06, 2008

  • Reported By:Fort Myers Florida
COMPUSA
13741 S. Tamiami Trail Unit 1 Fort Myers, Florida U.S.A.

COMPUSA A Systemax Company False Advertisement in newly issued catalogue Vol 1 Issue 6B Fort Myers Florida

*UPDATE Employee: Resolution

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Ok first of all, I tried contacting local store to see if they would honor their price as shown in their recent catalogue page 54. It clearly shows 'VisionTek Radeon HD3870 X2 for the price of $114.99' It also shows different variations of similar models, similar pricing and so forth. they will not sell the item to me for that price. They are wanting almost $300 more than the advertized price in the catalogue. Of this I believe this is false advertisement in their published catalogue. This catalogue is freely available in their store as well as mailed out to thousands of households and businesses. In their defense, although not agreed with, there is a little known disclaimer in very small font near the bottom of page 62 that states 'ALL PRICES AND OFFERS SUBJECT TO CHANGE' This is where the store hides behind false advertisement and is allowed to get away with it? Is this fair? Should every price be considered to be $300 off? Am I as a consumer supposed to be drawn to their store for an incredible price , then only to find out that the price has changed or is incredibly different than what they show? Something should be done! Economy is already suffering, lets not compound that issue with bad business practice, deceptive manipulation, and false advertisement.

Joe - the pc guru
Fort Myers, Florida
U.S.A.

This report was posted on Ripoff Report on 07/01/2008 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/COMPUSA/Fort-Myers-Florida-33912/COMPUSA-A-Systemax-Company-False-Advertisement-in-newly-issued-catalogue-Vol-1-Issue-6B-Fo-346390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution

AUTHOR: Alex - (U.S.A.)

Dear Customer:

Please accept our apologies with regards to you not being able to take advantage of what could have been a limited time offer. In an effort to provide quality customer service, I ask that you first email me at alex@help.compusa.com and include your account number as well as the link to this post. I look forward to ensuring your satisfaction as a customer of CompUSA.

Sincerely,

Alex
CompUSA.com Customer Service/Web Response
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