- Report: #439675
Report - Rebuttal - Arbitrate
Complaint Review: COMPUSA
COMPUSACompUSA.com Nationwide U.S.A.
COMPUSA ROBS CUSTOMERS! DO NOT DO BUSINESS WITH COMPUSA! Internet Nationwide
*UPDATE Employee: Shipping Trace Update
I contacted COMPUSA regarding this and was told that an investigation will be completed in 10 business days. An investigation was opened up from 2/25-3/10. UPS also interviewed my sister at the shipment residence on 3/13. The UPS delivery guy stated that he had never seen her before and that he did not deliver the package on 2/24 even though the delivery was on his route. My sister also signed a statement on 3/13 acknowledging that UPS completed an investigation.
On 3/10, I contacted COMPUSA & Milton empID 5828 confirmed that a 2nd laptop will be expedited on 3/16 to be received by 3/18. We still did not receive our shipment, so I contacted supervisor Frank empID 5976 on 3/18 to get a status. Frank stated the investigation was closed on 3/10 and UPS denied the claim. This is inaccurate information because UPS admitted to my sister on 3/13 that they may have not delivered the package. It is also unclear to me why COMPUSA closed the investigation on 3/10 when UPS was still conducting an investigation on 3/13. No 2nd laptop was ever shipped out even though the notes in the COMPUSA system from Milton on 3/10 stated to "make sure to expedite shipment." Frank could not and would not give me a timeline on when this issue will be resolved.
On 3/31, I followed up to request a copy of the 1st & 2nd investigation. Nick empID 5810 stated that info cannot be provided to the customer. When asked about the status of the investigation, Nick stated that there was no status & there was no guarantee that the investigation will be completed in 10 days. He told us that we just had to wait. It has been over a month since I placed my order. COMPUSA has stolen my $351.95 & there is no end in sight to the resolution of this matter.
It is poor business practice in the way COMPUSA is handling this incident. I have never dealt with a brand business so full of incompetent employees and supervisors.
This report was posted on Ripoff Report on 03/31/2009 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/COMPUSA/nationwide/COMPUSA-ROBS-CUSTOMERS-DO-NOT-DO-BUSINESS-WITH-COMPUSA-Internet-Nationwide-439675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.