My children held a reunion in York, PA in April, 2009. This being our first ever I did everything in my power to stay healthy, am a heart patient with dislocated tail bone & back problem. There were 4 travelers in our group, we purchased our ticket directly from Continental website weeks in advance. We reported at San Diego International Airport for our flight to Baltimore, MD exactly 7minutes late our check-in time(1hr 53mins) before our domestic flight. Three of us had driven (over 8hrs, traffic jams & all) from Clovis to San Diego, CA. The Continental agent refused to allow us to get on the flight because we were 7 mins late for our check-in time, remeber there were passengers still going through the security checks and the flight was a good 1 hr 53 mins before take-off. Another agent tried to help us but she told him off and insisted there was no other flights and we could not be placed on any other partner airlines. We were stuck at San Deigo International Airport for the night because this one agent decided our fate that night.
We had a CAUCASIAN young man, my daughter's boyfriend whom she was willing to board but not us even though we were all in the same group. Next morning we stood in line at 4am to be placed on flight but were told every flight was booked until further notice which could be several days. My daughter took the bull by its horn so to speak and began making phone calls. After 11am we were split up and put on flights with some of us to Housten the others via Atlanta. Reaching Housten, TX I became ill & disoriented due to lack of proper sleep, meal & meds. We had informed the agents at the counter that I am unable to travel alone due to my health challenges but to no avail. There were other ways we were mistreated which my daughter's boyfriend clearly pointed out to the agents only to be told that he needs to sit queitlly if he wants to get on a flight. Eventually all 4 of us reached Baltimore two days later at 11pm.
By than I had contracted flu with fever reaching in the 103, a cough that kept me sick for two months, upper respiratory problems, 3 times I had to take emergency meds for chest pains, I believe flared up from so much stress. The trip was ruined costing us almost twice as much as it was supposed to. We complained by phone, email and a letter to the CEO with not even a single reply. THIS AIRLINE BOASTS, "Continental Airlines is dedicated to providing a level of service to
our customers that makes us a leader in the airline industry today. We
understand that to do this we need to have a product we are proud of
and employees who like coming to work everyday. Objective evidence
shows that we are leading the industry in customer service." Not so for us, we were of the wrong color, not even worth replying to nor acknowledging our complaints. I have traveled for 35 yrs of my life around the world and worked for an airline in my younger days but never had I come across such mean-spirited agent and negligence of paying customers. I have heard of other folks having being badly treated by Continental since.