• Report: #628622

Complaint Review: CONWAY TRUCKLOAD FORMERLY CFI TRUCKING

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  • Submitted: Tue, August 03, 2010
  • Updated: Wed, November 28, 2012

  • Reported By: Abbie — Cairo Georgia United States of America
CONWAY TRUCKLOAD FORMERLY CFI TRUCKING
Internet United States of America

CONWAY TRUCKLOAD FORMERLY CFI TRUCKING How are we supposed to pay the bills? Internet

*General Comment: I know what you mean

*General Comment: I know what you mean

*UPDATE EX-employee responds: CFI-Conway truckload

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I have a question and maybe someone can answer it.  My husband has worked with Conway Truckload for two years now and started off as a team driver.  He recently split and became a solo driver.  His partner was allowed to keep their truck and he was given a "new" truck.  This "new" truck had wayyyy too many problems to mention and was in the shop about every other week.  It took him a month to get home after he highlighted because it had to be repaired four times.  After he got near our house, he had to take it to the repair shop again.  We figured since he was only an hour from our house, I would go pick him up and bring him home.  He had only planned to stay home for three days and go out on the road again, but his truck was still not fixed.  He called the company and they said they did not have another truck for him.  It took them TWO WEEKS to finally get the truck fixed.  His fleet manager said that since he was home, they couldn't pay him.  About three days after he left, his truck was in the shop AGAIN.  My question is how do they expect us to pay the bills when his truck is in the shop all the time and they don't want to pay him???

This report was posted on Ripoff Report on 08/03/2010 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/CONWAY-TRUCKLOAD-FORMERLY-CFI-TRUCKING/internet/CONWAY-TRUCKLOAD-FORMERLY-CFI-TRUCKING-How-are-we-supposed-to-pay-the-bills-Internet-628622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

I know what you mean

AUTHOR: NoTruckingCompaniesWithoutTruckers - (USA)

The man that I have been with for 15 years, has worked for CFI and Con-Way Truckload since just after we met, for 15 years. He's working up near to 2 million miles now. It was better when it was CFI, but since it was taken over by Con-Way, it has become horrible.
The load managers and driver managers get paid regardless if the drivers make money or not.
Everything is electronic now, so they know when the truck is moving and when it's sitting. They know how long the truck is at a shipper or receiver. They know when the driver is waiting for more than 48 hours that the driver qualifies for layover pay, but they keep telling my man that he doesn't qualify for his layover pay when he has been waiting to get loaded for 49 hrs, 50 hrs, and even 53 hrs.
Some loads they give him have more than one drop, but it takes so long for them to get him loaded, that he runs out of hours before he can make the second drop. Sometimes there are 3 or 4 drops, and after he takes the load 150 miles, they take it away from him and give it to a team for the last 1,200 or 1,500 miles, then give him another short run. There are mostly short runs for him.
Each load manager and driver manager shoudn't have too many truckers to keep track of. The driver manager asks my man all of the time where are you, what are you doing, why this, why that, why the other thing. They don't know how to do their own jobs. The right hand doesn't know what the left hand is doing.
I'd bet that the load managers and driver managers are unionized, so that they can be slouchy and slough off their duties by asking the drivers all of the time what's going on, when the trucks are on electronic clocks. They know when the truck is moving, when the truck is parked, how long the truck is parked, where the truck is parked, why the truck is parked, when the truck moves at all, and when it doesn't.
The drivers also have to help load and unload the freight sometimes, and pay the lumper fee out of their own pay and wait for reimbursement, which is a real hardship when you have a home and family, and bills to pay. It's the same with scaling the truck.
If they don't eat at the truck stops, they have to pay for parking. For God's sake, they even have to pay for showers at the truckstops.
If they're running out of driving time, and there's not a truck stop, or convenience store, or little hole in the wall gas station with mini donuts and old coffee, they just have to pull over and park, and hope they have a little bit of left over salad, or sandwich, or a piece of fruit, and a few drinks of something left. And that's if they can find a place to pull over and park at all without getting hassled by someone at a business, or the highway patrol, or police.
He went for a year with the APU not working right, and never getting sent to someone who would actually fix it right, and being hassled for running the engine too much and using gas instead of the APU. He went all summer without air conditioning, because they wouldn't send him to the right place to get it done. And every time something goes wrong with the truck he spends anywhere between 1 to 4 days waiting for it to get fixed, then getting 5, or maybe 30 miles down the road, only to have it mess up again.
He gets blamed for the driver manager not ever knowing what's going on.
It just goes on, and on, and on.
Right now he's been told again that he doesn't qualify for layover pay when he sat waiting to get loaded for over 49 hours. And layover pay for over 48 hours is only $60.00.
These men and women are the backbone of this country. If they banded together this country would come to a screeching halt. The gas stations wouldn't have gas, the grocery stores wouldn't have food, the clothing stores wouldn't have clothes, restaurants wouldn't have food, nobody would have anything.
Without truck drivers, there would be no trucking companies. They should think about that. Everyone should think about that.
And yes, Jim Davis, we would like to have the president's cell phone number, since there doesn't seem to be an employee complaints department.
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#2 General Comment

I know what you mean

AUTHOR: NoTruckingCompaniesWithoutTruckers - (United States of America)

The man that I have been with for 15 years, has worked for CFI and Con-Way Truckload since just after we met, for 15 years. He's working up near to 2 million miles now. It was better when it was CFI, but since it was taken over by Con-Way, it has become horrible.
The load managers and driver managers get paid regardless if the drivers make money or not.
Everything is electronic now, so they know when the truck is moving and when it's sitting. They know how long the truck is at a shipper or receiver. They know when the driver is waiting for more than 48 hours that the driver qualifies for layover pay, but they keep telling my man that he doesn't qualify for his layover pay when he has been waiting to get loaded for 49 hrs, 50 hrs, and even 53 hrs.
Some loads they give him have more than one drop, but it takes so long for them to get him loaded, that he runs out of hours before he can make the second drop. Sometimes there are 3 or 4 drops, and after he takes the load 150 miles, they take it away from him and give it to a team for the last 1,200 or 1,500 miles, then give him another short run. There are mostly short runs for him.
Each load manager and driver manager shoudn't have too many truckers to keep track of. The driver manager asks my man all of the time where are you, what are you doing, why this, why that, why the other thing. They don't know how to do their own jobs. The right hand doesn't know what the left hand is doing.
I'd bet that the load managers and driver managers are unionized, so that they can be slouchy and slough off their duties by asking the drivers all of the time what's going on, when the trucks are on electronic clocks. They know when the truck is moving, when the truck is parked, how long the truck is parked, where the truck is parked, why the truck is parked, when the truck moves at all, and when it doesn't.
The drivers also have to help load and unload the freight sometimes, and pay the lumper fee out of their own pay and wait for reimbursement, which is a real hardship when you have a home and family, and bills to pay. It's the same with scaling the truck.
If they don't eat at the truck stops, they have to pay for parking. For God's sake, they even have to pay for showers at the truckstops.
If they're running out of driving time, and there's not a truck stop, or convenience store, or little hole in the wall gas station with mini donuts and old coffee, they just have to pull over and park, and hope they have a little bit of left over salad, or sandwich, or a piece of fruit, and a few drinks of something left. And that's if they can find a place to pull over and park at all without getting hassled by someone at a business, or the highway patrol, or police.
He went for a year with the APU not working right, and never getting sent to someone who would actually fix it right, and being hassled for running the engine too much and using gas instead of the APU. He went all summer without air conditioning, because they wouldn't send him to the right place to get it done. And every time something goes wrong with the truck he spends anywhere between 1 to 4 days waiting for it to get fixed, then getting 5, or maybe 30 miles down the road, only to have it mess up again.
He gets blamed for the driver manager not ever knowing what's going on.
It just goes on, and on, and on.
Right now he's been told again that he doesn't qualify for layover pay when he sat waiting to get loaded for over 49 hours. And layover pay for over 48 hours is only $60.00.
These men and women are the backbone of this country. If they banded together this country would come to a screeching halt. The gas stations wouldn't have gas, the grocery stores wouldn't have food, the clothing stores wouldn't have clothes, restaurants wouldn't have food, nobody would have anything.
Without truck drivers, there would be no trucking companies. They should think about that. Everyone should think about that.
And yes, Jim Davis, we would like to have the president's cell phone number, since there doesn't seem to be an employee complaints department.
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#3 UPDATE EX-employee responds

CFI-Conway truckload

AUTHOR: jim - (United States of America)

 To the person in  Cairo, Ga.  I have driven for many companies in 45 yrs; but the best trucking co. I have ever driven for is CFI-Conway truckload.  Never had to worry about my pay, as check was always on   time.  Had one mistake on pay in over 16 yrs. and CFI found it before I did and called me and paid me by comcheck over the phone immediately.  They usally paid a larger amount than I expected my check to be.  As far as breaking down, this is not the fault of the carrier. 

as far as being paid for being paid for sitting at home while truck is being repaired, try to find any carrier to do this.  Better yet why don't you call the president of the co. and talk to him.  If you need his ph. no. call me and I'll give it to you. Talked to him yesterday.  Show me the president of another co. as large as Conway Truckload that a driver can call his cell phone, and talk to him any time.  I had to retire in 2009 due to medical reasons, but I will tell you that if i could pass the dot physical, I would be back at Conway Truckload as fast as I could get to Joplin, Mo.  My phone no is (((redacted))).  Be safe and God bless everyone. 

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