• Report: #911105

Complaint Review: COPA airlines

  • Submitted: Thu, July 12, 2012
  • Updated: Thu, July 12, 2012

  • Reported By: LUISA — SAN ANTONIO Texas United States of America
COPA airlines
Internet, Select State/Province United States of America

COPA airlines COPA Horrible customer service Internet, Other

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I had a flight to Colombia on 19 Jun 12, the flight from Houston, TX to Panama got delayed because Copa was waiting for a airplane part which we had to stay overnight in Panama. The next available flight they had was at 9pm the next day, i arrived to the airport 4 hours prior to departure to find out that my ticket was issued wrong. Copa told me to take a sit because it was going to take long to fix the ticket. I waited for 2 hours and no word from anyone, i then asked the guy that was helping  me to give me status because my flight was leaving in 40 minutes. He said " i'm sorry i forgot, i told the other guy to print your ticket but without that print out you cannot fly, and they left already so you will have to fly tomorrow". REALLY? I had to make a scene for someone to give me a ticket.

 On my way back from Colombia to USA, Pereiras's airport was closed due to a volcano. Copa said to come back at 0800 because they were going to announce if the airport will open or not. We came back at 0800 to wait online for two hours, finally they announced that the airport will open at 3 pm and Copa would not give me a ticket to fly out from somewhere else . Copa said if airport opens at 3 then they will bring a plane, they took our information to call us in case it opened earlier. I drove to the airport again at 3pm and found out that its been open since two, every airline was working fine with planes leaving pereira but the only airline that decided not to show up was Copa. I had to call the 1800 number, told me Copa had cancel all flights for 6 days!! i'm in the military i had to get back.... finally they were able to get me a next day flight leaving from Medellin which is 5 hours from Pereira. I had to buy my own bus ride that night, this trip was worst then a deployment.....

This report was posted on Ripoff Report on 07/12/2012 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/COPA-airlines/Internet-Select-StateProvince-/COPA-airlines-COPA-Horrible-customer-service-Internet-Other-911105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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