Not unlike many of the complaints on this site concerning Coral Resorts of Hilton Head and their sales practices, I too was victimized by two of their sales representatives.. My wife and I went down to Hilton Head in mid Oct. 2012. We sat through a presentation given by a vacation counselor on why we should buy a 3 bedroom in Coral Sands Resort. If we traded our present RCI 2 bedroom timeshare and paid an additional $6000 we would be given enough points(15,166) to vacation for two weeks a year plus we would be given an additonal Developer's Week. We were told that with the "Developer's Week" a letter would be sent the beginning of January and if we did not want to personally take that week, we would be sent a check for $2000 in mid April. We would be able to pay off our investment of $6000 in three years!
The next day we reviewed the contact and decided to go back to Coral Resorts office with further questions. We called the vacation counselor, as he had given us his cell phone number, and left a message. In the meantime we spoke personally to Verification Manager. He stated that the wording of the statements I questioned were misleading and that the $300 a year maintenance fee only had to be paid every three years. I questioned him again and he assured us that the TRi-Z every third year usage is what that meant. Secondly, they assigned us week 48. I asked him if we didn"t want week 48 and wanted to vacation in Sept. or Oct. would it be problem? He said, "That's no problem." He also told stated that Silver Season is anytime other than the high summer months. I think that Coral Resort Representatives only know how to mislead the public.
My wife and I have tried relentlessly to get some answers from anyone at Coral Resorts. We left numerous phone messages with NO return phone call. We have sent emails only to have them "bounced back". We have sent faxes and letters without a response. I CAN'T IMAGINE TRYING TO SCHEDULE A VACATION WITH THEM.
I have sent letters to the the Better Business Bureau, Dept of L,L,& Regulation and even the State Attorney General. I have written to RCI informing them of Coral Resort's deceptions. RCI responded that Coral Resorts is on their watch list and that my complaint will be brought before management. RCI did seem to take the complaint seriously.
My wife and I are not naive people but we prefer to look at the good in people. Sadly, that may end. As far as Coral Resorts is concerned BEWARE!! SHAME ON YOU DECEIVING AND MISLEADING THE PUBLIC! I DON'T KNOW HOW THE TWO OF YOU SLEEP AT NIGHT!!!