- Report: #1088885
Report - Rebuttal - Arbitrate
Complaint Review: COUNTRYWIDE RELOCATION, AKA SCAMMERS , FAKE COMPANY, WILL STEEL FROM CUSTOMERS
COUNTRYWIDE RELOCATION, AKA SCAMMERS , FAKE COMPANY, WILL STEEL FROM CUSTOMERS80 Jefferson St Emerson, New Jersey USA
COUNTRYWIDE RELOCATION, AKA SCAMMERS , FAKE COMPANY, WILL STEEL FROM CUSTOMERS ROBERT & TIMOTHY IGNERI BACK AT IT AGAIN, WORKING FOR THE CRIMINAL LEO HIMSELF, THEY ARE THEIVES SCAMMERS, LIARS, THEIVES, CHEATS, HELD ME HOSTAGE, DO NOT USE BUYERS BEWARE Emerson New Jersey
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LEO, TIMOTHY, ROBERT AND THE GANG ARE BUNCH OF LIARS, THEIVES AND CROOKS, THEY SAY ANYTHING AND EVERYTHING TO GET THE DEPOSIT, THEN THEY TRIPLE THE PRICE, OR DON'T EVEN SHOW UP!!! AND GUESS WHAT, THEY KEEP YOUR MONEY!!!! THESE GUYS SHOULD ALL BE IN JAIL. OH WAIT TIMOTHY ALREADY IS;
HERE IS A REAL CUSTOMER REVIEW, THIS HAPPENED RECENTLY;
First of all, thank you, all you Yelpers who post such thorough reviews. I'm sure my move could have been even more disastrous than it was had I not learned up front about moving brokers.
There was one filtered review for this company that I wish was not filtered - my experience, right down to named individuals, was similar. [continued below]....
I have moved five times in my life, and this was easily the worst, most unprofessional experience I have ever had.
I also spoke with "David" initially, who quoted me an insane $7200 to move. I politely declined, saying they were $2000 higher than the next-highest quote I got. Then the phone got handed to "Joseph" for the hard sell. My guard should have gone up, but by then I must have just been tired. Eventually he came down to a guaranteed "not to exceed" estimate of about $5300, matching the next-highest quote I got. I got nonstop rambling about how they were honest and beware of brokers and it'll be the greatest experience I'll ever have etc etc etc. I swear I thought I did my due diligence... I wonder what I read instead??
He said they didn't cheat people; they didn't go by cubic volume, they went by weight. They'd load the truck, weigh it, and my price would be based on that. He told me not to worry, his estimate was so high there was no way I'd end up paying that much (ie, the $5300). OK, I'm 100% ashamed of myself and feel stunningly pathetic for having bought that, but I did. I pressed him repeatedly: this is it, right? NO other charges? NO other surprises? No, no, no, no, he swears (even in emails, which I have copies of). But when I went to sign the contract, it said that they were "not responsible for glass." So I called him up and said "um, what about this? I have 4 glass coffee tables, a large mirror in my bedroom, and three mirrored panels in a piece of furniture," and he said "oh, that's OK, we'll tell you how to pack it." WTF? I said "actually, the way it gets packed is that YOU pack it, just like every other mover I had. Then he said they'd have to charge me for packing materials, how all the glass had to be wrapped and crated, and I said the other movers I used wrapped all the glass in blankets and taped them securely. He said they'd get fined by the DOT if they did that kind of thing and oh my god what kind of moving companies had I used before etc. He said he was unaware that I had any glass in my load, when just before I had given "David" an inventory right down to exact number of boxes and not only which pieces were glass, which ones had to be disassembled and wrapped. I kept ignoring the red flags...
He assured me that even with the extra packing charges, I'd still come way in under the weight estimate.
He said he'd be sending 8 or 9 men. 3 showed up, with a truck that fit half my belongings. 2 men unloaded it the next day, and scheduled me for the next day to load and deliver the rest of the house. Then they tried to delay it (now I'm dealing with "Leo"; I note on the BBB site that the owner of the company is a "Leo," although he was introduced to me as the "scheduler" or "dispatcher"), until I pitched a serious fit.
I was charged for things Joseph said were included (piano fee, mattress fee, and they tried to charge me a credit card fee, which I simply refused to pay), there were 2 truckloads, nothing was weighed. Not everything they disassembled got reassembled, large pieces of furniture are still taped (I even have a chest of drawers wrapped and taped in one of their blankets), they left the first house a disaster and removed a piece of trim from the stairs, and didn't even pack everything... two futon mattresses "didn't fit on the truck." And it was NOT their truck, as noted by the other reviewer, it was a Hertz-Penske truck.
Arguably, I got all my stuff (as far as I can tell) and nothing is broken (as far as I can tell), and my experience isn't as horrific as some of the others I've read on here, but PLEASE AVOID THIS COMPANY. They are fraudulent in their practices and staggeringly unethical in their behavior. I have reported them to the BBB and the DOT and filed a dispute charge with my bank. PLEASE DO YOUR DUE DILIGENCE AND HIRE A DECENT MOVER!
Best of luck to all of you; may none of you ever experience this kind of thing!
This report was posted on Ripoff Report on 10/02/2013 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/COUNTRYWIDE-RELOCATION-AKA-SCAMMERS-FAKE-COMPANY-WILL-STEEL-FROM-CUSTOMERS/Emerson-New-Jersey-07630/COUNTRYWIDE-RELOCATION-AKA-SCAMMERS-FAKE-COMPANY-WILL-STEEL-FROM-CUSTOMERS-ROBERT-T-1088885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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