- Report: #967846
Report - Rebuttal - Arbitrate
Complaint Review: COX COMMUNICATIONS IN LAS VEGAS, NV
COX COMMUNICATIONS IN LAS VEGAS, NV750 North Rancho Dr. Internet United States of America
COX COMMUNICATIONS IN LAS VEGAS, NV Should Have their business license removed in Las Vegas for false advertisement and charges..., Internet
*Consumer Comment: I found this on their website....
The salespersons, managers and technicians are all in on it, so if you expect anything to be addressed properly...forget about it. They don't care...they all stick up for each other and you are told you are "the problem" and if you are really upset and are forced to continue with them...they sabotage your service. No recourse but to quit after you've spent a lot of time and money thinking you're getting service at the promised fee that was initially set up.
This is so wrong! It is the result of them feeling they are the "only good service" in the area and you are stuck with their lousy service or nothing at all. They are the bottom....bottom of the list for customer service. They only want to argue their unreasonable logic for their increases. Every account is charged differently, they say. You are subjected to associates that have no idea what the initial salesperson promised you with your beginning service nor do they care for they have a different mission. That mission is to convince you that "you" made the mistake.
No one (at COX) really understands the increases but they do a lot of "double talk" about bundling which is confusing and frustrating for most, always to their advantage and they do not care about meeting you halfway with anything. Their solution is to reduce your service to bare minimum at much higher, higher prices then advertised.....Absolutely the most deceiving Company I have ever done business with. How are they able to continue to lie to customers and cover up for each other and run a business? Aren't they accountable to anyone?
I hope they are investigated in Las Vegas. This business is corrupt. They do not return contact messages, only generated ones that state: "Your problem has been sent to the appropriate departments for "coaching. Please know you are a valued customer".....LOL. You never hear from them again. They are a monster that has grown too...too big for their pants! Where is their competition in this area? You will have a lot of customers waiting for you! Put them out of business!
This report was posted on Ripoff Report on 11/11/2012 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/COX-COMMUNICATIONS-IN-LAS-VEGAS-NV/internet/COX-COMMUNICATIONS-IN-LAS-VEGAS-NV-Should-Have-their-business-license-removed-in-Las-Veg-967846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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