COX Communications Consistne Erroneous Billing Practices, Internet

On 16 April, 2012, I cancelled Cox services for cable and telephone and received a confirmation number 110 361 765.  All bills were paid in full by an automatic bank transfer indicated on Cox statements as "Auto Payment On Your Due Date - do not Send Payment.)  My homeowners association in Verrado (Buckeye) Arizona includes Cox internet so there was no need to cancel this service. 

Since I went overseas and had a new US Army military address, I notified Cox of the address change.  Cox sent statements to this address from May to November 2012 advising of a "Credit Balance Do Not Pay" for $22.05.  In November, I called Cox and asked them to please send me a check for the $22.05.  Subsequently, I received a check from Cox dated  12/07/2012 for $70.64.  This was a difference of $48.59 which I assumed was my security deposit.  This amount will come up later.

Keep in mind, I received a refund check from Cox on December 7, 2012.  I next received a statement from Cox dated January 6, 2013 titled "PAYMENT DUE IMMEDIATELY" for $108.59. I then called Cox for an explanation. The person of the phone alleged there was missing equipment and a "phone modem" for $60 plus failure to pay internet charges.  I disputed the charges, told Cox the equipment was turned in, I never heard of nor have I ever had a "phone modem" and that my internet modem and router were purchased and that internet is paid by the Verrado Community Association as a bulk package which is part of my HOA. 

I then connected Cox billing with the Verrado Cox representative which settled the internet charges. Cox then acknowledged they had cut off my internet services by mistake then resumed internet service.  I was told that Cox would launch an investigation into the missing equipment.  Ten days later, in a letter dated January 16, Cox sends a "FINAL NOTICE" for $108.59.  On February 9, 2013 I called Cox, spoke with "Greg" who said I did not owe anything and as of January 28 all charges were dropped.

On January 29, 2013, Cox sends a bill to my old address in Verrado, Buckeye, AZ for $19.99 for a "High Speed Internet Install Charge"  with a welcome to Cox and a different account number!  Cox erroneously stopped the internet and reconnected so there should be no charge! Osbviously a sofware billing problem. Luckily, my daughter saw the bill, called me overseas to tell me about this and also  told me that I had received a letter from the offices KENNETH, EISEN & ASSOCIATES, LTD,  advising of a collectiion for a debt in the amount of $48.59!  Both letters SENT TO MY OLD ADDRESS!

I am in the process trying to resolve this latest dilemma.

I suspect Cox of fraudulent billing practices, either with or without intent, that prey on those who do not have the ability to articulate a defense nor have the time to fight the Cox billing department.  This needs to be investigated and if needed a class action suit should be filed against Cox.