- Report: #1012715
Report - Rebuttal - Arbitrate
Complaint Review: COX Communications
COX CommunicationsP.O Box 78071 Internet United States of America
COX Communications Consistne Erroneous Billing Practices, Internet
*UPDATE Employee: Re: Billing Concerns
Since I went overseas and had a new US Army military address, I notified Cox of the address change. Cox sent statements to this address from May to November 2012 advising of a "Credit Balance Do Not Pay" for $22.05. In November, I called Cox and asked them to please send me a check for the $22.05. Subsequently, I received a check from Cox dated 12/07/2012 for $70.64. This was a difference of $48.59 which I assumed was my security deposit. This amount will come up later.
Keep in mind, I received a refund check from Cox on December 7, 2012. I next received a statement from Cox dated January 6, 2013 titled "PAYMENT DUE IMMEDIATELY" for $108.59. I then called Cox for an explanation. The person of the phone alleged there was missing equipment and a "phone modem" for $60 plus failure to pay internet charges. I disputed the charges, told Cox the equipment was turned in, I never heard of nor have I ever had a "phone modem" and that my internet modem and router were purchased and that internet is paid by the Verrado Community Association as a bulk package which is part of my HOA.
I then connected Cox billing with the Verrado Cox representative which settled the internet charges. Cox then acknowledged they had cut off my internet services by mistake then resumed internet service. I was told that Cox would launch an investigation into the missing equipment. Ten days later, in a letter dated January 16, Cox sends a "FINAL NOTICE" for $108.59. On February 9, 2013 I called Cox, spoke with "Greg" who said I did not owe anything and as of January 28 all charges were dropped.
On January 29, 2013, Cox sends a bill to my old address in Verrado, Buckeye, AZ for $19.99 for a "High Speed Internet Install Charge" with a welcome to Cox and a different account number! Cox erroneously stopped the internet and reconnected so there should be no charge! Osbviously a sofware billing problem. Luckily, my daughter saw the bill, called me overseas to tell me about this and also told me that I had received a letter from the offices KENNETH, EISEN & ASSOCIATES, LTD, advising of a collectiion for a debt in the amount of $48.59! Both letters SENT TO MY OLD ADDRESS!
I am in the process trying to resolve this latest dilemma.
I suspect Cox of fraudulent billing practices, either with or without intent, that prey on those who do not have the ability to articulate a defense nor have the time to fight the Cox billing department. This needs to be investigated and if needed a class action suit should be filed against Cox.
This report was posted on Ripoff Report on 02/12/2013 03:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/COX-Communications/internet/COX-Communications-Consistne-Erroneous-Billing-Practices-Internet-1012715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.