- Report: #1066074
Report - Rebuttal - Arbitrate
Complaint Review: COX
COX DVR CRASHED - CUSTOMER SERVICE REP (THAT'S A JOKE) REFUSED TO REPLACE IT Internet
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I called COX and explained the DVR crashed.I followed directions on the tv to "reboot" the DVR.
The directions said after rebooting if I got the same DVR hardrive crashed error I would need a new DVR. I called COX to get it replaced. I pay for the service at my elderly 81 yr old mothers house. I was on the phone for 34 minutes with some *** named Denise.
1st she said she needed to talk to my mother". I explained that I am the account holder". Then she said she couldn't "reboot" from her end unless I was physically at my mothers house!. WTF?
This woman kept changing her story.. I am so sick of COX and there non-existent service'. She is clearly someone that had no training and did not care:.
If you are reading this and have a choice do NOT use COX:.I pay almost $700 a month for COX non-service.
This report was posted on Ripoff Report on 07/10/2013 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/COX/internet/COX-DVR-CRASHED-CUSTOMER-SERVICE-REP-THATS-A-JOKE-REFUSED-TO-REPLACE-IT-Internet-1066074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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