• Report: #1141211

Complaint Review: CPC Strategy

  • Submitted: Wed, April 23, 2014
  • Updated: Wed, April 23, 2014

  • Reported By: Anonymous — New Jersey New Jersey
CPC Strategy
Internet USA

CPC Strategy Misleading Losses Irresponsible San Diego California

*REBUTTAL Owner of company: CPC is dedicated to our clients and take every complaint seriously

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CPC Strategy (cpcstrategy.com marketing company) made many promisies about how they could improve my google shopping campaign's effectiveness and conversion rates. They pushed me to join with all the information they through at me about how they helped other companies and were so successul.

However, it did not go as they said it would after I signed up.  First the account manager knew very little about the subject. He kept having to get me on calls with his boss since he was unable to explain anything.  His boss spewed a ton of lies and excuses and essentially kept saying it will get better.  I was losing hundreds of dollars a day to their failed strategy which they kept saying was going to turn a corner.  Soon later, my feed was flagged and then suspended from google.  Yep, the marketing agency got the feed suspended. Not me, actually I had it running fine for 12 months straight.

It turned out after just a few weeks and thousands of dollars down the drain, they finally quit on my account.  Their incompetence left me with a multi-thousand loss and they provided no compensation.  While they were supposed to run my account for 3 months, they just decided they couldn't do it and explained to me that it was somehow my fault they needed to break the contract.

Anyway, the point is DO NOT DO BUSINESS with this company. They have ill-experienced account managers and pushy sales that make promises they can't ever fulfill.  They will lose you a lot of money and just quit on your account and breach their own contract when you tell them enough is enough.  They charge you $1000+ a month for the crapiest service and they don't even install their own tracking codes into your site.  This company is bad and so are their account managers.  Go try one of the other many other feed managers. This company is bad news.  Stay away from them. 

This report was posted on Ripoff Report on 04/23/2014 06:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/CPC-Strategy/internet/CPC-Strategy-Misleading-Losses-Irresponsible-San-Diego-California-1141211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

CPC is dedicated to our clients and take every complaint seriously

AUTHOR: CPC Strategy - ()

We are dedicated to our clients and take every complaint seriously. It is this unparalleled commitment to client service along with our deep industry knowledge that distinguishes us from others in our space.

While we respect the right of the poster to share his/her opinions about their experience with our service we must take issue with the claim that the "feed was flagged and then suspended from Google" due to services rendered by our company.

The retailer in question saw their Google Merchant Center suspended due to User Safety issues unrelated to our feed or campaign management. This was communicated from Google to the client on March 7th, 2014 and confirmed to us via our contacts at Google on March 9th, 2014.

Here is the e-mail we received from one of our agency contacts at Google regarding the situation:

I reached out to [Google’s internal compliance team member] & the team regarding [the retailer’s] suspension. The only additional detail I was able to dig up is that the account was flagged for user safety.  Here is a link to more information about that policy. This is the policy that polices against nefarious practices like unclear return policies, lack of contact information about the business etc.

Our recognition as both a Google Partner and one of only 12 officially recognized Google Shopping Partners is a testament to our commitment to providing the highest level of service to clients and non-clients through education and execution of search strategy for retailers of all sizes.

If anyone would like to discuss this particular issue or retail search management in general please feel free to contact us directly at 619-677-2453.

Thank you

  • CPC Strategy Team

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