I signed a contract with "Bella Pictures" on line. Never met with anyone got the site from The Knot. Usually a good sign if they are on there I was told. It was easy to reach people by phone and email. I felt comfortable. I even got to meet the photographer. Gave him my profile to follow me and my husband around and my the parents tables only. No dinner table shots all to be photo journalistic. The photographer was not very experience and was "no where to be found after the ceremony".
I called to complain. I was promised a redo of pics with our families if I was unhappy with the pics. I received an email stating the pics were ready to view on line and my DVD was on the way in the mail. I then called and asked how to work the album planner and print order for my credit. It took forever for a call back. I then emailed all the contacts I had from past emails before the wedding. No return emails. I panicked. So, I emailed every day til finally I got a email back telling how to do the album , etc.. I tried it and still did not work.
So, kept calling the main number , customer service, etc.. The phone number didn't even work at one point. It said call back during business hours but it was during business hours. I kept emailing this person asking for her direct line to talk to her I was in panic. She provided me it but I called & voice mail was full. I spoke to her one time when she called me. Her name was "Dawn", she advised me CPI , owned Bella and downsized and she was the only one left from" Bella" finishing past weddings from "Bella". She promised to get my pics edited for me to do my album on line.
I never heard from her again. So, I tried the album planner on their site again. It didn't work . I entered 30 of 60 pics. The system said it was locked and to contact the administrator. I kept emailing because the numbers did not work. Then I received an email from "Stayc Piecyk " from American Wedding Group , with phone number to contact her. So, I called asap. She told me the company CPI owned Bella and is in bankruptcy and to Google them. I did and she was right. All I received is my DVD. So, my contract was not fulfilled and I have been ripped off! Please help if you can.