I am a local contractor in a small town. I receive a phone
call one day from Theresa Bradner who along with her husband Chris Bradner own
a Maintenance company called CPM Solutions, LLC in Howell, MI 48843. They
represent another company called Nationwide Fixtures.
They called to because they wanted me to set up a Dyson
Vacuum display inside of a Fred Meyer Store. I was called on 11-16-2012
on a Thursday. Exactly one week before Thanksgiving. The job entailed my
company setting up a Dyson display inside Fred Meyer. It was laid out with
little information from the owner Theresa.
Now my company usually does not work with 3rd party
Maintenance companies, just due to the lack of getting paid. There is a little
saying in this business The bigger the Company the harder it is to get
paid!" Theresa was very nice and just minimized the job as simple and no
more than 2 hours! She said she would pay $120 to complete. [continued below]....
..... This was right on
par with our company hourly rate of $ 54 per hour.
I explained we were a net 30 company and to send us the new
vendor packet and I will get it filled out. This includes the W-9, Liability
Insurance naming the company as a holder, etc. She explained that she had 1
store and needed it done ASAP, I told her give me till Monday.
Once I arrived onsite it took 30 min to even get in touch
with the person that knew what was going on. You have to find the manager of
the home department and tell him "hey I need display space to put up this
Dyson display" Once he determines where I can put it finds the boxes that
contain all the display equipment we are 1 hour into it and the job has not
even began! I call the office to alert Theresa that this is going to take
longer than 2 hours as allocated. I get an answering machine and leave a
So now I unpack the 3 large boxes that contain the display
set up, imagine 3 boxes that contain a 60" TV. So they are large boxes
just for a reference point. Finally boxes are all unpacked and display material
is assembled! Now we are at 2.5 hours and setting up the display on the actual
sales floor has not began.
Theresa the owner is 3 hours ahead of me and is not
answering the phone. So what do I do? Clearly this job is going to take longer
than the 2 hours. The smart thing to do would be to call the company and tell
them whats going on and hey its going to take more time which is going to
cost more money right? But remember they are not answering.
The Fred Meyer Home Manager just broke down the Eureka display
to give room for me; I have a freaking mess of Dyson stuff all over. Do I just
leave? Seriously, as you read this what would you do? Well I said I gave her my
word I would get this done and I will just tell her " hey this took longer
than what you allocated the job for and just put my faith in her that she
would pay me the additional labor that was required to complete the job. How do
you think that went? Exactly no chance right! Yep instead she asked me to
complete another Fed Meyer Store 40 miles away! I tell her it will be an
additional $60 dollars and she agrees. I ask her to please send me the revised
work order that reflects the new amount of $180 dollars not the $120.
What do you think will happen if I never got the $180 in
writing? I wouldnt get paid. Mind you I am asking for this on Monday
11-19-2012. I NEED THE REVISED WORK ORDER or I cant start the job. She wants
it done by 11-21-2012 Wednesday. I never receive the new work order, am I
suppose to drop my Thanksgiving plans and just go do the work? This company
already cheated me out of added labor, so I think not.
Thanksgiving comes and goes and I get an e-mail on Monday the 11-26-12 from Theresa's Husband part
owner Chris Bradner wondering whats going on why isnt the 2nd store
completed. It was a pure blame e-mail telling me I was contracted to do something
and I was not fulfilling my obligation etc. I replied send me the revised work
order for the $180 bucks, I have been waiting for it for 5 days.... I even had
my office manager call him.
My office manager has
been with me for 7 years and said this guy was rude, aggressive, manipulative,
and she had a bad feeling. Usually when you have had these types of encounters
this early on is indecisive of what will transpire when it comes time to
Finally the revised work order comes in on Wednesday
11-28-2012 with the authorized amount changed from $120 to $180 however it
states HUGE bold letters work must be completed by 11-28-2012. If you are
following this at all the work was to be done on Thursday 11-29-2012. So why is
he writing this work order like that. Where there is smoke there is fire right?
So my office girl calls asking him to change this and immediately Chris gets
extremely defensive and is questioning why we care you can hear his wife
Theresa in the background getting upset.
All because we want the paperwork to be accurate to the job,
cost and date? What is wrong with that? Next we start getting threatening
e-mails from Chris Bradner from everything how we will be removed from ALL
vendor lists, denial of payment, blasts against our company that are untrue.
All for what?
Because we tried to work with a disorganized company, we get
punished and denied payment? I mean what a horrible outfit! How can you be so
angry and mean to people that want to help your company, and then trash us and
threaten us with payment. Its wrong.
If you see this company CPM Solutions or Theresa Bradner or Chris Bradner run. It is not worth
the headache and the expenses they will cost your company. They strike me as a
fly by Night Company as well, their lack of logo, lack of website and only cell
phones should have made me think of this in hindsight but you just dont want
to believe that people are so cruel and hurtful. Cost of doing business I