- Report: #74654
Report - Rebuttal - Arbitrate
Complaint Review: CRC Of Virginia, Inc Aka Community Reading Club Of Virginia, Inc
CRC Of Virginia, Inc Aka Community Reading Club Of Virginia, IncPO Box 66119 Virginia Beach, VA Virginia Beach, Virginia U.S.A.
CRC Of Virginia, Inc Aka Community Reading Club Of Virginia, Inc after cancellation tries to make you pay for extra months but refuses to continue service for paid months Virginia Beach Virginia
*Consumer Comment: Happened to me too
*Consumer Comment: The same thing happened to me...
*UPDATE EX-employee responds: help is here
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They start out telling you that you are paying for only one magazine, but recieving four plus two extra subscriptions of their choice. The service is for four years of magazines, but they pile the cost up on one year. So, I paid for two months and decided to quit the service. I mailed a letter of cancellation and thought that was that. Supposedly they had to talk to me in person to actaully cancel it.
Well, today they did, but by now I'm three months behind ($150). They tell me I can cancel now but I have to pay for the $150 I owe. I responded by explaining their own payment system to them. I have paid two months, but since the service is for four years I actually paid for 8 months of service. I have only recieved 4.
It seems logical that service could be halted and we could forget about the "past due" amount since I haven't recieved any of the issue that would have fallen into that amount. They tell me I have to pay the $150 and the service would be stop immediately. I would recieve only four more issues per magazine. My response is to then explain the payment system again. If I have to pay $250 dollars total or 42% of the total price, I should receive 42% of the four years of magazines or one year and eight months. Instead they say I will be paying for the one year and eight months worth of magazines and receive only 8 months.
In addition, the service "supervisor" I talked to was incompatant and would not listen to me when I tried to explain my position. She would respond to every concern with "I will go ahead and cancel your account, but you still have the past due amount of 150. Can I do anything else for you?" Yes, you can satisfy my reasonable request. Plus, they never send the great free gifts such as the diamond watch.
Everyone beware. They receive your information from Discover Card (who by the way even gives them your credit card number). I even cancelled my Discover Card because I was so disgusted that they would refer my information to such a vile company.
This report was posted on Ripoff Report on 12/10/2003 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/CRC-Of-Virginia-Inc-Aka-Community-Reading-Club-Of-Virginia-Inc/Virginia-Beach-Virginia-23466-6119/CRC-Of-Virginia-Inc-Aka-Community-Reading-Club-Of-Virginia-Inc-after-cancellation-tries-74654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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