• Report: #241949

Complaint Review: CREDIT SOLUTIONS OF AMERICA

  • Submitted: Mon, April 02, 2007
  • Updated: Mon, July 02, 2007

  • Reported By:Redwood City California
CREDIT SOLUTIONS OF AMERICA
15601 Dallas Parkway Ste. 700, Addison, Texas U.S.A.

INVESTIGATION: Credit Solution customers can feel confident & secure when doing business with Credit Solutions of America, Commitment to total customer satisfaction, positive rating for its customer support from Rip-off Report. Credit Solutions commitment to Rip-off Report Corporate Advocacy Program.
*UPDATE ...Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - Assisting clients by reducing unsecured debt - debt free in 3 years or less.

*Author of original report: UPDATE- CREDIT SOLUTIONS HAS MADE HUGE EFFORTS TO RESOLVE ISSUES

*Author of original report: CSA, Credit Solutions of America- someone finally called back

*Author of original report: CSA, Credit Solutions of America- someone finally called back

*Author of original report: CSA, Credit Solutions of America- someone finally called back

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Rip-off Report Investigation:
Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.

Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.

Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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CREDIT SOLUTIONS OF AMERICA, CSA, This company is a scam, ripoff, doesn't follow through or return calls, lost lots of money for nothing to them Addison Texas

When I heard about Credit Solutions, I thought, finally, some hope to help me with some of my bills. WOW was I wrong.

I signed up in April of 06 with them, paying them a total of $478 over a period of 7 months. During this time, you are not suppose to be paying your creditors, but instead, putting money in savings. They say to ignore the creditors, they will stop calling and forward any correspondence to them that you may get. I should have known better, it is NOT ok not to pay your creditors.

What they dont tell you is, during the time you arent paying, all of those fees & everything is adding up. So you end up settling on the amount with all fees included, not just your credit limit or whatever you balance was going into it. So it ends up being way more than what you started with.

I did get a couple settlement offers, but how the hell was I suppose to settle, when I have no money to begin with. This is where it all started going down hill.

Come January, I come to find that one of my creditors has filed suit against me. They came to MY WORK and served me papers. I also received an arbitration notice from another one of my creditors. Both wanting to settle for MORE than I even owed to begin with. I would call Credit Solutions and tell them my situation.

Finally they called the creditors trying to get a decent settlement. Finally both settled, but for way more than I had even hoped for. They said this was a good offer & take it. Yeah right.

So over the past month or so, I thought everything was completed, settled and done with. One creditor got paid, however, the second did not. Over the past month, i have been trying everyday to find out why no payment has been taken out of my account and everyday, i get no one. No one answers the phone, i'm on hold for at least 10 minutes, then it either gets disconnected or i get a voicemail. i leave voicemails, i send emails, and I get nothing in return.

Finally, i ended calling the law firm directly. the lady told me she had been trying over the past month to get in touch with them with no luck. They never got back to the law firm with my bank information, so now my settlement was VOID! I could not believe it. The lady said I'm not the only one with this problem going through them. I had no idea this was happening because no one would return any of my calls or emails.

To this day I still have not heard back or been able to get through. Now i'm out the $478 I started with and i ended up settling with the law firm for $245 MORE than my orginal settlement was.

THIS COMPANY IS A RIP OFF. DO NOT EVER USE THEM. They take your money & say everything is great and dandy & you end up losing big time in the end. I want to get my up front fees back but i cant get ahold of anyone there! i also filed a complaint with the BBB in texas. I hope someone listens to this!!

Michelle
Redwood City, California
U.S.A.

This report was posted on Ripoff Report on 04/02/2007 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/CREDIT-SOLUTIONS-OF-AMERICA/Addison-Texas-75001/INVESTIGATION-Credit-Solution-customers-can-feel-confident-secure-when-doing-business-w-241949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

UPDATE- CREDIT SOLUTIONS HAS MADE HUGE EFFORTS TO RESOLVE ISSUES

AUTHOR: n/a - (U.S.A.)

Credit Solutions has been making great strides in trying to keep their clients happy. They have offered me the rest of my upfront fees back if I remove this posting. Well, since I cannot remove it, I am updating it with this feedback.



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#2 Author of original report

CSA, Credit Solutions of America- someone finally called back

AUTHOR: Michelle - (U.S.A.)

After I filed a report with the Better Business Bureau, someone from Credit Solutions finally called me. They graciously refunded over half of my fees for the trouble I've been through with them.
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#3 Author of original report

CSA, Credit Solutions of America- someone finally called back

AUTHOR: Michelle - (U.S.A.)

After I filed a report with the Better Business Bureau, someone from Credit Solutions finally called me. They graciously refunded over half of my fees for the trouble I've been through with them.
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#4 Author of original report

CSA, Credit Solutions of America- someone finally called back

AUTHOR: Michelle - (U.S.A.)

After I filed a report with the Better Business Bureau, someone from Credit Solutions finally called me. They graciously refunded over half of my fees for the trouble I've been through with them.
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