Hello Yvonne Claro
THIS EMAIL IS MY OFFICIAL NOTIFICATION TO CRS AUTO DEMANDING FULL REFUND IN THE AMOUNT OF $1,000.00, PAID TO CRS AUTO ON AUGUST 30, 2012 VIA DIRECT BANK DEPOSIT, FOR PURCHASE OF A 'WORKING' 2002 JAGUAR S-TYPE VEHICLE. VIN-SAJDA01N32FM41955
I AM NOT A FIRST TIME BUYER FROM CRS AUTO. I HAVE BOUGHT A TOTAL OF 4 CARS FROM CRS AUTO SINCE 2010, AND HAVE ALWAYS BOUGHT THEM BASED ON HOW YOUR STAFF DESCRIBES THE VEHICLES CONDITION. YOUR STAFF FAILED TO DESCRIBE THE 2002 JAGUARS "TRUE & ACCURATE" MECHANICAL CONDITION.
MAIN PREMISE FOR RETURNING VEHICLE AND DEMANDING FULL REFUND--VEHICLE IS NOT A 'RUN & DRIVE' AS YOUR WEBSITE DESCRIBED. AS STATED IT WAS NOT ROAD TESTED, HOWEVER, A VEHICLE THAT "RUNS & DRIVES" IS PRESUMED TO BE ONE THAT IS 'ROADWAY OPERABLE' OR 'ROAD WORTHY'. MY MAIN OBJECTIVE AND INTENTION WHEN PURCHASING THIS AUTOMOBILE WAS TO DRIVE IT BACK TO ORLANDO, WHERE AT THAT TIME IF IT NEEDED ANY FURTHER MECHANICAL WORK DOWN TO BRING IT UP TO PAR, IT WOULD BE RENDERED. [continued below]....
THIS VEHICLE ONLY DROVE TO THE CORNER OF HARTSFORD & 50TH STREET WHERE AT THAT TIME THE CAR GAVE SERIOUS MECHANICAL ISSUES INCLUDING:WHITE SMOKE COMING FROM THE TAILPIPES, SEVERE LACK OF ACCELERATION, CAR WOULD NOT DRIVE OVER 5 MPH, CAR SPUTTED, JERKED, AND WORSENED IN LACK OF ACCELERATION UNTIL THE VEHICLE COMPLETELY STALLED ON THE CORNER OF 50TH STREET AND CAUSEWAY. BATTERY WAS CHECKED, FLUIDS WERE RECHECKED (WHICH WERE DRY, AND NEEDED TO BE REPLENISHED), GAS WAS AT 1/2 TANK SO THIS IN NOT A LACK OF FUEL ISSUE.....CAR STARTED WHEN GIVEN A JUMP ONLY!! AFTER WHICH CAR WOULD RUN FOR LESS THAN 5MINUTES, AND THEN DIE. WHEN CAR DID START, AND ATTEMPTED TO BE DRIVEN, CAR WOULD NOT MOVE UPON ACCELERATION.
THE GAS PEDAL WAS DOWN TO THE FLOOR AND THE CAR WOULD NOT MOVE. AFTER SEVERAL SECONDS TRYING TO GIVE FULL ACCELERATION VEHICLE WOULD JUMP HARSHLY INTO GEAR----START, DIE...START, DIE-- THIS VEHICLE YOU COULD NOT DRIVE NO MORE THAN A FEW FEET THEN IT WOULD DIE.
AT MOMENTS THE CAR WOULD NOT START AT ALL!!!!! THIS WAS THE PATTERN OF SEVERE MECHANICAL ISSUES DEALT WITH, AND HAPPENED OVER AND OVER AGAIN CONTINUOUSLY FROM THE TIME I LEFT YOUR LOT, UNTIL AFTER MIDNIGHT LAST NIGHT. THIS VEHICLE APPEARS TO HAVE A SERIOUS TRANSMISSION AND/OR ENGINE ISSUE WHICH HINDERS IT FROM BEING DRIVEN!! SOMETHING WHICH YOUR ADVERTISEMENT DOES NOT FOREWARN THE CONSUMER ABOUT PRIOR TO PURCHASE----UNLIKE A GOOD DEAL OF YOUR OTHER VEHICLES LISTED ON THE WEBSITE WHICH DO ILLUSTRATE IF THE CAR HAS A TRANSMISSION OR ENGINE PROBLEM, OR IF A CAR DOES NOT RUN AT ALL.
THOSE LISTING FOREWARN A CONSUMER BEFORE THEY MAKE AN EDUCATED DECISION, BASED ON YOUR ADVERTISEMENT, AS TO WHETHER OR NOT TO PURCHASE A CAR. MY QUESTION IS WHY WAS THIS VEHICLE NOT DESCRIBED IN THE SAME MANNER??FURTHERMORE...I DIRECTLY ASKED YOUR SALES ASSOCIATE--JUSTIN VALDES-- UPON SIGNING PAPERS ABOUT THE CARS CURRENT DRIVING CONDITION. HE RESPONDED AND I QUOTE, "THE CAR RUNS AND DRIVES FINE THE PREVIOUS OWNER DROVE IT TO THE LOT FOR LIKE 20 MINUTES WITH NO PROBLEM." I ASKED HIM DIRECTLY IF THIS CAR WILL DRIVE ME TO ORLANDO. HE REASSURED ME YES IT WILL. THIS STATEMENT FROM YOUR EMPLOYEE GAVE ME THE IMPRESSION THAT THIS CAR WILL NOT NEED TO BE TOWED AND YES IT CAN BE DRIVEN ON THE ROAD!SIR/ OR MAAM...I DO NOT KNOW CRS DEFINITION OF A 'RUN & DRIVE'...BUT AS A CONSUMER-SEEKING A VEHICLE THAT CAN DRIVE AFTER IT IS PURCHASED (USED OR NOT)....'RUN & DRIVE' JUST DOES NOT ENTAIL TURNING THE IGNITION ON, PLACING IT IN DRIVE, AND NOW THE CAR IS ROAD WORTHY.
ALTHOUGH YOU MAY NOT HAVE 'ROAD TESTED' THIS VEHICLE, YOU STATE IT 'RUNS & DRIVES' WHICH SHOULD LEGALLY CONSTITUTE FOR A WORKING, OPERABLE VEHICLE THAT IS "ROAD WORTHY"...NOT ONE THAT DIES 5 MINUTES, AND LESS THAN 1/4 OF A MILE DOWN THE ROAD FROM YOUR PLACE OF BUSINESS. HENCE, THIS IS WHY I RETURNED THE VEHICLE TO YOUR LOCATION...THE SAME WAY YOU SOLD IT TO ME, IS THE SAME WHY I AM RETURNING IT. I SERIOUSLY DOUBT IN THE CONDITION THIS CAR IS IN THE PREVIOUS OWNER DROVE IT TO YOUR LOT IN GOOD WORKING ORDER....WHICH PLACES YOUR ASSOCIATES STATEMENT HE MADE REGARDING THE CAR BEING DRIVABLE TO ORLANDO FALSE, AND PLACING YOUR ADVERTISEMENT AS 'FALSE AND MISLEADING'! AS I STATED ABOVE, I BASED MY DECISION TO BUY THIS VEHICLE ACCORDING TO YOUR ADVERTISEMENT GOING ACCORDING TO YOUR DESCRIPTION OF THE VEHICLE. ALTHOUGH YOU "ADVISE" TO CHECK OUT THE VEHICLE PRIOR TO PURCHASE, IT IS NOT MANDATORY, AND IS LEFT UP TO THE DISCRETION OF THE BUYER.
AS A BUYER, MY FAITH WAS IN YOU AS THE SELLER TO ACCURATELY DISCLOSE PERTINENT INFORMATION ABOUT THIS CAR PRIOR TO ME HANDING OVER MY HARD EARNED MONEY!
MYSELF AND MY FAMILY COULD NOT TOW THIS VEHICLE TO ORLANDO, AND INCUR ADDITIONAL FINANCIAL LOSSES. YOUR LACK OF ACCURATELY IDENTIFYING, AND ADVERTISING THE TRUE FAULTS OF THIS VEHICLE HAS NOW CONTRIBUTED TO A SEVERE FINANCIAL LOSS, AND ADDITIONAL HARDSHIPS PLACED ON MY END DUE TO CRS'S NEGLIGENCE.
PLEASE CONTACT ME ASAP, AS I WISH TO RESOLVE THIS ISSUE WITH CRS IMMEDIATELY. FURTHERMORE I AM REQUESTING ALL CORRESPONDENCE ON THIS MATTER BE FORWARDED VIA E-MAIL, OR FOR YOUR OWNER TO CONTACT ME DIRECTLY AT THE NUMBER LISTED BELOW.
UPDATE AS OF SEPTEMBER 29/ 2012
I was issued a check for an automobile that was sold for me by CRS Auto sales in Tampa, Florida. The check
was to be for the sale of the vehicle, but also was part of a refund for the same car that they sold to me which did not drive. The same car they sold to me, they would not refund the money, but offered to sell the car for me and refund my money that way. The company sent me a company check, then the day I received it, I went to Suntrust bank (their banking institution) to cash it directly off their account and was told by the bank that the check was uncashable. I then went to Amscott check cashing, They verified through the bank also that the check was uncashable.
The bank would not tell me the reason why the check could not be cashed, only that it had nothing to do
with me it had to do with the company. I called the phone number listed on the check, which was a direct number to the company who originally issued me the check. I was then informed by a representative of the compnay that the person who issued the check and signed it was aware of the check and had placed a STOP to the check prior to me receving it in the mail. The gentelmen I spoke to informed me that the person who placed the hold would lift the stop payment and call me when I would be able to cash it. I waited until the following day and tried again at the bank to cash it. The bank told me that the STOP on the check was still present.
I then called the company back to find out if and when they were going to lift the STOP. The same gentlemen
I spoke to at CRS Automotive informed me that the STOP on the check WILL NOT be lifted, and that they have no intention of paying me the money for the sale of the car. He then went on to taunt and antagonize me over the phone of how they "now have my money" and "I can;t do anything about it because I will never get the money back".
They sold a vehicle twice, and kept the proceeds from the second sale illegally. I am owed the proceeds from the sale of this vehicle. I would like the money issued to me. If not then how do I go about to file criminal charges?