- Report: #1164066
Report - Rebuttal - Arbitrate
Complaint Review: CRUISE DIRECT
CRUISE DIRECT direct ripoff cruise direct.com online Internet
*UPDATE Employee: CruiseDirect.com Booking
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I attempted to book a cruise for my daughter and her friends online at direct cruiseline.com. The transaction was not successfull. I got an error msg to call the company. I did not . I called the cruise line directly and booked the cruise. I received a decline credit card email from direct cruiseline.com on the same night, then a confirmation email and a reservation number. This is a shock to me because I never called them, I NEVER CALLED THEM,I called Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 Reservations with 2 DIFFERENT AGENCIES on the same cruise, date etc I immediately called direct cruiseline.com. This was ABSOLUTELY NO HELP. It got worse. Mr William Oden (so called cruise specialist) told me I called and spoke directly with him and he made the reservation over the phone. This alledged call to Mr Oden never happened. I was charged a $35 per person cancellation fee for a reservation I never made.
This is a shock to me because I never called them, I CALLED Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 RESERVATIONS with 2 DIFFERENT agencies on the same cruise date etc I immediately called direct cruiseline.com. This was ABSOLUTELY no help. MR WILLIAN ODEN a cruise specialist told me I called him and he made the reservation over the phone with me. This alledged call to MR ODEN cruise specialist never happened.
This report was posted on Ripoff Report on 07/22/2014 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/CRUISE-DIRECT/internet/CRUISE-DIRECT-direct-ripoff-cruise-directcom-online-Internet-1164066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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