- Report: #958153
Report - Rebuttal - Arbitrate
Complaint Review: CSA Travel Protection
CSA Travel ProtectionInternet United States of America
CSA Travel Protection Europ Assistance; Stonebridge Casualty Insurance Read, read, read the fine print before you buy! Internet
*UPDATE Employee: We agree that you should read your policy thoroughly before purchase
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back, but it was too late because we were already 9 hours away. After a couple of letters, and phone calls explaining in detail to the agent what had happened, CSA didn't want to reimburse any money spent that Monday for gas, hotel, nor food (though it's spelt in the contract that they should). They also didn't take into consideration we HAD to leave on Sunday afternoon instead of Monday morning and ended us charging us for 2 nights of vacation. So at the end, they paid us some of the money, but not all what we were entitled to. The woman (Susan) didn't even acknowledge my letters! They have terrible customer service, and its not worth the money, in my opinion. If a hurricane doesnt do it, I dont know what else would!!!
This report was posted on Ripoff Report on 10/22/2012 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/CSA-Travel-Protection/internet/CSA-Travel-Protection-Europ-Assistance-Stonebridge-Casualty-Insurance-Read-read-read-th-958153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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