• Report: #958153

Complaint Review: CSA Travel Protection

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, October 22, 2012
  • Updated: Tue, October 23, 2012

  • Reported By: Alba — Duluth Georgia United States of America
CSA Travel Protection
Internet United States of America

CSA Travel Protection Europ Assistance; Stonebridge Casualty Insurance Read, read, read the fine print before you buy! Internet

*UPDATE Employee: We agree that you should read your policy thoroughly before purchase

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Please read the fine print before you buy! ?the plan sounds wonderful and they might pay off some of the money, but CSA will look for any loophole not to pay you.  We went to Florida and were evacuated from St. George Island because of hurricane Isaac. The evacuation notice was given on a Sunday at 4:30 pm and we were told to leave the island by 8:00 am on Monday. We left right away because we have a small baby and didn't want to take chances. It was four of us and we had to spend one night in Georgia, and luckily found a place in Hilton Head where we could vacation for the rest of the week. They called us back from the rental property in Florida on Tuesday afternoon and told us that it was safe to go

back, but it was too late because we were already 9 hours away. After a couple of letters, and phone calls explaining in detail to the agent what had happened, CSA didn't want to reimburse any money spent that Monday for gas, hotel, nor food (though it's spelt in the contract that they should). They also didn't take into consideration we HAD to leave on Sunday afternoon instead of Monday morning and ended us charging us for 2 nights of vacation. So at the end, they paid us some of the money, but not all what we were entitled to. The woman (Susan) didn't even acknowledge my letters! They have terrible customer service, and its not worth the money, in my opinion. If a hurricane doesnt do it, I dont know what else would!!!

This report was posted on Ripoff Report on 10/22/2012 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/CSA-Travel-Protection/internet/CSA-Travel-Protection-Europ-Assistance-Stonebridge-Casualty-Insurance-Read-read-read-th-958153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on CSA Travel Protection

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We agree that you should read your policy thoroughly before purchase

AUTHOR: CSA Travel Protection - (United States of America)

We're sorry that you experienced confusion and frustration regarding coverage for your recent trip. Each plan does include terms, conditions and exclusions, which we spell out clearly in our policy (available for review prior to purchase). In fact, we encourage all policyholders and prospective customers to read their policy clearly before purchasing.

We proudly stand behind our products and services. That's why we offer a 10-day free look on all our travel insurance plans. We will provide a refund of your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.

CSA is committed to its customers and holds an A+ rating from the Better Business Bureau. If you have additional questions, please call us at (877) 243-4135, or send an email to csa@csatravelprotection.com.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory