• Report: #1069353

Complaint Review: CSA insurance

  • Submitted: Tue, July 23, 2013
  • Updated: Tue, July 23, 2013

  • Reported By: citizen21stcentury — Florida
CSA insurance
Internet USA

CSA insurance (Stonebridge Casualty Insurance Company as the administrator) Don't get travel or other insurance from this rip off insurance company Internet

*UPDATE Employee: CSA Travel Protection

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One of the worst insurance companies. Don't get travel or any other insurance with this company I submitted detailed claim in May 2013 and then again they sent me a claim form to fill out and send. I tried filling out the form online and it had problems where the entries I made on page would get transposed on the second page where the entries would disappear. I tried 3 times and got tired and called them and left message for a claims analyst as advised by the customer service person answering the phone. Never heard from him ever. Then again after a month or so I get another email saying " you did not submit a claim on this reference number and if we don't hear from you, we will close the case. “ So, I sent a detailed reply to that. Again yesterday, I received another email saying the same things again. Horrible business to deal with. Don't waste your money getting your insurance from this outfit. It is as good as not having any insurance and you end up paying several hundred dollars in premium which you could save or find another insurance that is a business with integrity.


This report was posted on Ripoff Report on 07/23/2013 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/CSA-insurance/internet/CSA-insurance-Stonebridge-Casualty-Insurance-Company-as-the-administrator-Dont-get-tra-1069353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CSA Travel Protection

AUTHOR: CSA Travel Protection - ()

We're sorry that you experienced confusion and frustration during the claims process after your recent trip. In order to respond to your situation, we would need additional information about your specific situation. Please call us at (800) 348-9505, or send an email to csa@csatravelprotection.com. CSA is committed to its customers and holds an A+ rating from the Better Business Bureau.

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