- Report: #806609
Report - Rebuttal - Arbitrate
Complaint Review: CST - Intoxalock
CST - Intoxalock10520 Hickman Road, Suite F Des Moines,, Iowa United States of America
CST - Intoxalock an Arrogant and Dangerous Company. This company is the biggest fraud I've ever seen and witnessed, they have faulty systems and it cost me my job, it's a total RIP-OFF!!! Des Moines, IA 50325, Iowa
*Consumer Comment: Intoxalock Service Errors!
*Consumer Comment: Class Action Lawsuit
*UPDATE Employee: Intoxalock Customer Service
*Consumer Suggestion: Here's an even better way to avoid this....
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From day one this device has made my life a living H*LL!!! I've had more than 50 false readings, mind you after 4 "violations" (false readings) the device goes into "Lockout" mode and you have 72 hours to change it. In order to change it you must pay $75.00 to the company and $35.00 for the overnight shipping because you only have 72 hours!!! They do not care if you can't pay it, they tell you to go park the vehicle it at the location where they change the device or pay to have it towed there when you can come up with the money. This has happened to me 12 times, that's over $1200.00 dollars, who can afford to waste that kind of money on something that is not even worth the trouble and it's faulty!!!!
Because all the false readings and the "Lockouts" I lost my job, I was late several times as well as absent because I had to spend the day trying to get the vehicle towed and wait to get the replacement unit, for it to happen all over again within 2 or 3 weeks. It's a vicious cycle that never ends, and if you call and complaint they treat you like a criminal, they are rude and just flat out mean. I was told by one of their customer care representative to stop brushing my teeth before having to drive!!! Really?!?!? so I have to go to work with bad breath because of their faulty equipment. I could go on and on about this company but I'm done for now.
If you are ever offered this option, take the restricted license, at least you'll be able to go to work.
This report was posted on Ripoff Report on 12/08/2011 09:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/CST-Intoxalock/Des-Moines-Iowa-50325/CST-Intoxalock-an-Arrogant-and-Dangerous-Company-This-company-is-the-biggest-fraud-Iv-806609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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