On February 4, 2013, I saw an online promotional for green coffee bean extract pills for merely the cost of shipping, ($1.50), so I clicked into (My 1st mistake!) the site & in minutes received an e-mail confirmation that my pills were on their way.
I received my order #31811 on February 11, 2013. There was a phone # for contacting on this order/shipping confirmation: 877-635-0848 which I immediately called. I told the gal that I wished to cancel any further shipments & she assured me this would be taken care of...so I went on my merry way thinking this had been done.
Therefore, was stunned to receive in the mail on March 30, 2013 a 2nd bottle of the green coffee bean pills. On Monday, April 1, I again called 877-635-0848 & was sick & stunned to learn that they had no record of my call on February 11 cancelling any continuous shipments of the green coffee bean pills. Furthermore, that 1st shipment that I received for the cost of postage, I was later charged $82.50 (4 X what I can buy locally for double+ the strength!) for & this shipment which I received on March 30, I was charged $62.50 for!!!!
I spoke with 3 different customer service reps. explaining my February cancellation call. Each of them said I should have received a "Confirmation of Cancellation" # from the gal I spoke with (How was I supposed to know this?!?!) I further explained that I had not opened either bottle of green coffee bean pills & could I return them & was told by all 3 that this was not possible.
I was able to cancel any further shipments (complete with Corfirmation of Cancellation " but I am out $150.00 & so angry!!!! Any advice or help you can give regarding this would be appreciated!